Superloop NBN review: Is Superloop worth your money?

Nathan Lawrence - Freelance Contributor

Last updated 03 September 2025

Superloop NBN review

Superloop offers competitive introductory pricing for new customers and fast NBN speeds, backed up by ACCC data. It also has a solid reputation with its users.

What we love

Cheap introductory deals
Fast download and upload speeds
High reported customer satisfaction

Most Satisfied Customers - Internet

Superloop took home the latest WhistleOut Award for the most satisfied internet customers.

The essentials

Plans and pricing

Typical plan pricing isn't as good as budget providers, but Superloop typically offers discounted introductory pricing for new customers that is competitive. Read More

Internet speed

Download and upload speeds are great across speed tiers, and the self-reported speeds are conservative compared to the ACCC-backed data. Read More

Customer service

According to user reviews, Superloop has a great reputation with its customers for service as well as transparency and value. Read More

See Superloop NBN plans

NBN PRICE CHECK

Are you overpaying for your NBN?

Check your plan against the market average in seconds.*

*nbn fixed line residential connections only.

Superloop is an NBN provider that offers an excellent selection of NBN plans, including a rare 100/40Mbps and even a non-standard 250/100Mbps plan. Signing up for a Superloop plan means great download speeds, plus the NBN provider has a history of offering six-month intro discounts for new subscribers.

While those intro prices are low, Superloop's typical pricing is more towards the middle in terms of comparable plans from our database. Like most NBN providers, Superloop plans don't have contracts, so you can shift away to get a better deal.

While not as much of a household name as Telstra, Optus, or TPG in the NBN space, Superloop is a popular enough provider to be tracked in the ACCC's Measuring Broadband Australia program as well as TIO complaints tracking. Consumer reviews for Superloop are also very positive, according to Product Review.

Superloop's plans and prices

Superloop's typical pricing isn't as competitive as budget NBN providers in our database, but it does have a history of offering promotional pricing for new customers. Here's a snapshot of Superloop's charging practices:

No contracts with $0 setup fees (for standard connections)
30 days' notice required for cancelling an NBN plan
Competitive introductory discounts
Decent typical monthly pricing
BYO device; alternatively, add an Amazon eero 6+ mesh system or ZTE H1600 modem-router

Superloop can compete with budget NBN providers via introductory pricing. Typically, new customers get six months of discounted plan fees before the prices revert to a decent-but-not-overly-low ongoing price. While Superloop NBN plans don't have a contract, you are required to give 30 days' notice to leave, so time it right when switching plans if you don't want to fight over potential exit fees.

Outside of the notice period, there shouldn't be any other costs, even if you opt to add an Amazon eero 6+ mesh WiFi system or ZTE H1600 modem-router at sign-up. Either of those networking gear add-ons has a $20 shipping fee, but both are paid off in full upfront. At the time of review, Superloop was offering an eero 6+ for free. If you do go with the eero 6+, we advise buying an extra one or two separately (Superloop only offers a single-unit option) for whole-home WiFi coverage. We don't recommend the ZTE H1600 as a reliable modem-router.

As is the norm, Superloop doesn't charge any connection fees. The only disclaimer is that if you're in a home that was built post-April 2016, you may be required to pay a $300 new development fee. That's an NBN Co charge, though; check with Superloop if it potentially applies to your home.

Here's a list of Superloop's fixed-line NBN plans, ranked in terms of introductory price:

#1	Superloop	Superloop All Fixed Line nbn® Everyday nbn25/10 All Fixed Line nbn® nbn® 25/8.5 Mbps Unlimited Data Deal: Incl. $20/mth off for 6 months! $58/mth for 6 months, then $78/mth + Bundle & Save $58/mth for first 6 mths, then $78/mth Min. cost $58 Go to Site	$58/mth for first 6 mths, then $78/mth Min. cost $58	Go to Site
#2	Superloop	Superloop All Fixed Line nbn® Extra-value nbn50/20 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $20/mth off for 6 months! $69/mth for 6 mths, then $89/mth + Bundle & Save $69/mth for first 6 mths, then $89/mth Min. cost $69 Go to Site	$69/mth for first 6 mths, then $89/mth Min. cost $69	Go to Site
#3	Superloop	Superloop FTTP, HFC Family Max nbn500/50 FTTP, HFC nbn® 500/45 Mbps Unlimited Data Deal: Incl. $21/mth off for 6 mths! $74/mth for 6 mths, then $95/mth + Bundle & Save $74/mth for first 6 mths, then $95/mth Min. cost $74 Go to Site	$74/mth for first 6 mths, then $95/mth Min. cost $74	Go to Site
#4	Superloop	Superloop FTTN, FTTB, FTTC Family nbn100/20 FTTN, FTTB, FTTC nbn® 95/17 Mbps Unlimited Data Deal: Incl. $21/mth off 6 months! $74/mth for 6 mths, then $95/mth + Bundle & Save $74/mth for first 6 mths, then $95/mth Min. cost $74 Go to Site	$74/mth for first 6 mths, then $95/mth Min. cost $74	Go to Site
#5	Superloop	Superloop FTTP, HFC Megaspeed nbn750/50 FTTP, HFC nbn® 750/45 Mbps Unlimited Data Deal: Incl. $25/mth off for 6 mths! $74/mth for 6 mths, then $104/mth + Free eero 7 modem when you stay for 24 mths + Bundle & Save $79/mth for first 6 mths, then $104/mth Min. cost $79 Go to Site	$79/mth for first 6 mths, then $104/mth Min. cost $79	Go to Site
#6	Superloop	Superloop FTTP, HFC Creator nbn250/100 FTTP, HFC nbn® 250/85 Mbps Unlimited Data Deal: Incl. $20/mth off for 6 mths! $82/mth for 6 mths, then $102/mth + Free eero 7 modem when you stay for 24 mths + Bundle & Save $82/mth for first 6 mths, then $102/mth Min. cost $82 Go to Site	$82/mth for first 6 mths, then $102/mth Min. cost $82	Go to Site
#7	Superloop	Superloop All Fixed Line nbn® Power home nbn100/40 All Fixed Line nbn® nbn® 95/34 Mbps Unlimited Data Deal: Incl. $20/mth off for 6 mths! $82/mth for 6 mths, then $102/mth + Free eero 7 modem when you stay for 24 mths + Bundle & Save $82/mth for first 6 mths, then $102/mth Min. cost $82 Go to Site	$82/mth for first 6 mths, then $102/mth Min. cost $82	Go to Site
#8	Superloop	Superloop FTTP, HFC Lightspeed nbn1000/100 FTTP, HFC nbn® 860/85 Mbps Unlimited Data Deal: Incl. $25/mth off for 6 mths! $89/mth for 6 mths, then $114/mth + Free eero 7 modem when you stay for 24 mths + Bundle & Save $89/mth for first 6 mths, then $114/mth Min. cost $89 Go to Site	$89/mth for first 6 mths, then $114/mth Min. cost $89	Go to Site
#9	Superloop	Superloop HFC Hyperspeed nbn2000/100 HFC nbn® 1700/85 Mbps Unlimited Data Deal: Incl. $20/mth off for 6 mths! $148/mth for 6 mths, then $168/mth + Bundle & Save $148/mth for first 6 mths, then $168/mth Min. cost $148 Go to Site	$148/mth for first 6 mths, then $168/mth Min. cost $148	Go to Site
#10	Superloop	Superloop FTTP Hyperspeed nbn2000/200 FTTP nbn® 1700/170 Mbps Unlimited Data Deal: Incl. $20/mth off for 6 mths! $148/mth for 6 mths, then $168/mth + Bundle & Save $148/mth for first 6 mths, then $168/mth Min. cost $148 Go to Site	$148/mth for first 6 mths, then $168/mth Min. cost $148	Go to Site

For comparison, here's a look at some other NBN plans in our database (sorted by price:)

#1	SpinTel	SpinTel All Fixed Line nbn® Home Starter 25/10 All Fixed Line nbn® nbn® 25/8 Mbps Unlimited Data WhistleOut Special: Includes $28.95 off your plan for first 6 months! $41/mth for first 6 months, then $69.95/mth $41/mth for first 6 mths, then $69.95/mth Min. cost $41 Go to Site	$41/mth for first 6 mths, then $69.95/mth Min. cost $41	Go to Site
#2	Tangerine Telecom	Tangerine Telecom All Fixed Line nbn® Value NBN 25/10 All Fixed Line nbn® nbn® 25/8.5 Mbps Unlimited Data Deal: Includes $30/mth off for the first 6 mths, $42.90/month for first 6 months, then $72.90/month. Ends 30.10.26 $42.90/mth for first 6 mths, then $72.90/mth Min. cost $42.90 Go to Site	$42.90/mth for first 6 mths, then $72.90/mth Min. cost $42.90	Go to Site
#3	Dodo	Dodo All Fixed Line nbn® nbn25 Unlimited Plan All Fixed Line nbn® nbn® 25/9 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $73.99/mth. Ends 08.12.26. T&Cs apply. $43.99/mth for first 6 mths, then $73.99/mth Min. cost $43.99 Go to Site*	$43.99/mth for first 6 mths, then $73.99/mth Min. cost $43.99	Go to Site
#4	Moose NBN	Moose NBN All Fixed Line nbn® nbn 25/10 Value All Fixed Line nbn® nbn® 25/9 Mbps Unlimited Data Deal: Includes $20/mth off for first 6 months - $44.80/mth for 6mths, then $64.80/mth + Get eero 7 modem for only $175 (RRP $249). $44.80/mth for first 6 mths, then $64.80/mth Min. cost $44.80 Link not supplied	$44.80/mth for first 6 mths, then $64.80/mth Min. cost $44.80	Link not supplied
#5	Flip Editor's Pick	Flip All Fixed Line nbn® Editor's Pick Unlimited Premium nbn25 All Fixed Line nbn® nbn® 25/8 Mbps Unlimited Data Deal: Incl. $17.90/mth off for 12 months - $48/mth for first 12 mths then $65.90/mth. New customers only. Ends 31.10.26. T&Cs apply. $48/mth for first 12 mths then $65.90/mth Min. cost $48 Go to Site	$48/mth for first 12 mths then $65.90/mth Min. cost $48	Go to Site
#6	Belong	Belong All Fixed Line nbn® NBN Starter – Unlimited All Fixed Line nbn® nbn® 25/8 Mbps Unlimited Data Deal: Includes $26 off for 6 months - $49/mth for first 6 mths, then $75/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $49/mth for first 6 mths, then $75/mth Min. cost $49 Go to Site	$49/mth for first 6 mths, then $75/mth Min. cost $49	Go to Site

#1	amaysim	amaysim All Fixed Line nbn® NBN50 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $40/mth off for the first 6 months ($30 NBN Sale + $10 Standard Intro offer), then $85/mth. Ends 04.10.26 $45/mth for first 6 months, then $85/mth Min. cost $45 Go to Site	$45/mth for first 6 months, then $85/mth Min. cost $45	Go to Site
#2	Belong	Belong All Fixed Line nbn® NBN Standard Plus – Unlimited All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $36 off for 6 months - $55/mth for first 6 mths, then $91/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $55/mth for first 6 mths, then $91/mth Min. cost $55 Go to Site	$55/mth for first 6 mths, then $91/mth Min. cost $55	Go to Site
#3	Dodo Editor's Pick	Dodo All Fixed Line nbn® Editor's Pick nbn50 Unlimited Plan All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $87.99/mth. Ends 08.12.26. T&Cs apply. $57.99/mth for first 6 mths, then $87.99/mth Min. cost $57.99 Go to Site*	$57.99/mth for first 6 mths, then $87.99/mth Min. cost $57.99	Go to Site
#4	Moose NBN	Moose NBN All Fixed Line nbn® nbn 50/20 Premium All Fixed Line nbn® nbn® 50/18 Mbps Unlimited Data Deal: Includes $24/mth off for first 6 months - $59.80/mth for 6mths, then $83.80/mth + Get eero 7 modem for only $175 (RRP $249). $59.80/mth for first 6 mths, then $83.80/mth Min. cost $59.80 Link not supplied	$59.80/mth for first 6 mths, then $83.80/mth Min. cost $59.80	Link not supplied
#5	Tangerine Telecom	Tangerine Telecom All Fixed Line nbn® Value Plus NBN 50/20 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $64.90/month for first 6 months, then $89.90/month. $64.90/mth for first 6 mths, then $89.90/mth Min. cost $64.90 Go to Site	$64.90/mth for first 6 mths, then $89.90/mth Min. cost $64.90	Go to Site
#6	Flip	Flip All Fixed Line nbn® Unlimited Family nbn50 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $16.90/mth off for 6 months - $68/mth for first 6mths then $84.90/mth. New customers only. Ends 31.10.26. T&Cs apply. $68/mth for first 6 mths then $84.90/mth Min. cost $68 Go to Site	$68/mth for first 6 mths then $84.90/mth Min. cost $68	Go to Site

#1	amaysim	amaysim FTTN, FTTB, FTTC NBN100 FTTN, FTTB, FTTC nbn® 100/18 Mbps Unlimited Data Deal: Includes $40/mth off for the first 6 months ($30 NBN Sale + $10 Standard Intro Offer), then $90/mth. Ends 20.10.26 $50/mth for first 6 months, then $90/mth Min. cost $50 Go to Site	$50/mth for first 6 months, then $90/mth Min. cost $50	Go to Site
#2	Belong	Belong FTTN, FTTB, FTTC NBN Premium – Unlimited FTTN, FTTB, FTTC nbn® 100/17 Mbps Unlimited Data Deal: Includes $36 off for 6 months - $59/mth for first 6 mths, then $95/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $59/mth for first 6 mths, then $95/mth Min. cost $59 Go to Site	$59/mth for first 6 mths, then $95/mth Min. cost $59	Go to Site
#3	Dodo Editor's Pick	Dodo FTTN, FTTB, FTTC Editor's Pick nbn100 Unlimited Plan FTTN, FTTB, FTTC nbn® 100/17 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $92.99/mth. Ends 08.12.26. T&Cs apply. $62.99/mth for first 6 mths, then $92.99/mth Min. cost $62.99 Go to Site*	$62.99/mth for first 6 mths, then $92.99/mth Min. cost $62.99	Go to Site
#4	Moose NBN	Moose NBN FTTN, FTTB, FTTC nbn 100/20 Elite FTTN, FTTB, FTTC nbn® 100/18 Mbps Unlimited Data Deal: Includes $23/mth off for first 6 months - $63.80/mth for 6mths, then $86.80/mth + Get eero 7 modem for only $175 (RRP $249). $63.80/mth for first 6 mths, then $86.80/mth Min. cost $63.80 Link not supplied	$63.80/mth for first 6 mths, then $86.80/mth Min. cost $63.80	Link not supplied
#5	Tangerine Telecom	Tangerine Telecom FTTN, FTTB, FTTC Speedy NBN 100/20 FTTN, FTTB, FTTC nbn® 100/17 Mbps Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $67.90/mth for first 6 months, then $92.90/mth. $67.90/mth for first 6 mths, then $92.90/mth Min. cost $67.90 Go to Site	$67.90/mth for first 6 mths, then $92.90/mth Min. cost $67.90	Go to Site
#6	Flip	Flip FTTN, FTTB, FTTC Unlimited Turbo Boost nbn100 FTTN, FTTB, FTTC nbn® 100/17 Mbps Unlimited Data Deal: Incl. $19.90/mth off for 6 months - $69/mth for first 6mths then $88.90/mth. New customers only. Ends 31.10.26. T&Cs apply. $69/mth for first 6 mths then $88.90/mth Min. cost $69 Go to Site	$69/mth for first 6 mths then $88.90/mth Min. cost $69	Go to Site

#1	Tangerine Telecom	Tangerine Telecom FTTN, FTTB, FTTC Speedy Plus NBN 100/40 FTTN, FTTB, FTTC nbn® 100/34 Mbps Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $73.90/month for first 6 months, then $98.90/month. $73.90/mth for first 6 mths, then $98.90/mth Min. cost $73.90 Go to Site	$73.90/mth for first 6 mths, then $98.90/mth Min. cost $73.90	Go to Site
#2	Swoop	Swoop FTTN, FTTB, FTTC nbn® Home Fast+ FTTN, FTTB, FTTC nbn® 100/34 Mbps Unlimited Data Deal: Includes $22/mth off for 6 months, $82/mth for first 6 mths then $104/mth + Get the eero 7 for only $175 (normally $249) $82/mth for first 6 mths, then $104/mth Min. cost $82 Link not supplied	$82/mth for first 6 mths, then $104/mth Min. cost $82	Link not supplied
#3	Superloop	Superloop All Fixed Line nbn® Power home nbn100/40 All Fixed Line nbn® nbn® 95/34 Mbps Unlimited Data Deal: Incl. $20/mth off for 6 mths! $82/mth for 6 mths, then $102/mth + Free eero 7 modem when you stay for 24 mths + Bundle & Save $82/mth for first 6 mths, then $102/mth Min. cost $82 Go to Site	$82/mth for first 6 mths, then $102/mth Min. cost $82	Go to Site
#4	MATE	MATE All Fixed Line nbn® You Beaut nbn 100/40 All Fixed Line nbn® nbn® 97/36 Mbps Unlimited Data Deal: Includes $25/mth off for first 6 mths, $85/mth for first 6 mths, then reverts to $110/mth (code MATE25) + Bundle & Save + more! $85/mth for first 6 months, then $110/mth Min. cost $85 Link not supplied	$85/mth for first 6 months, then $110/mth Min. cost $85	Link not supplied
#5	More	More FTTN, FTTB, FTTC Fast Plus NBN FTTN, FTTB, FTTC nbn® 100/34 Mbps Unlimited Data Deal: $85/mth for 36 months, then $100/mth ongoing for CommBank customers who sign up using a CommBank credit or debit card $110/mth Min. cost $110 Link not supplied	$110/mth Min. cost $110	Link not supplied
#6	Aussie Broadband	Aussie Broadband FTTN, FTTB, FTTC Fast Plus nbn - Unlimited FTTN, FTTB, FTTC nbn® 94/36 Mbps Unlimited Data $114/mth Min. cost $114 Link not supplied	$114/mth Min. cost $114	Link not supplied

FTTP, HFC

Creator nbn250/100

FTTP, HFC

nbn® 250/85 Mbps
Unlimited Data
Deal: Incl. $20/mth off for 6 mths! $82/mth for 6 mths, then $102/mth + Free eero 7 modem when you stay for 24 mths + Bundle & Save

$82/mth

Min. cost $82

Go to Site

$82/mth

Min. cost $82

Go to Site

FTTP

Super-Fast Pro nbn - Unlimited

FTTP

nbn® 250/89 Mbps
Unlimited Data

$114/mth

Min. cost $114

Link not supplied

$114/mth

Min. cost $114

Link not supplied

#1	amaysim	amaysim FTTP, HFC NBN1000 FTTP, HFC nbn® 820/85 Mbps Unlimited Data Deal: Includes $40/mth off for the first 6 months ($30 NBN Sale + $10 Standard Intro offer), then $100/mth. Ends 04.10.26 $70/mth for first 6 months, then $110/mth Min. cost $70 Go to Site	$70/mth for first 6 months, then $110/mth Min. cost $70	Go to Site
#2	Belong	Belong FTTP, HFC NBN Ultrafast – Unlimited FTTP, HFC nbn® 875/80 Mbps Unlimited Data Deal: Includes $35 off for 6 months - $75/mth for first 6 mths, then $110/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $75/mth for first 6 mths, then $110/mth Min. cost $75 Go to Site	$75/mth for first 6 mths, then $110/mth Min. cost $75	Go to Site
#3	SpinTel	SpinTel FTTP, HFC Home Ultrafast 1000/100 FTTP, HFC nbn® 1000/100 Mbps Unlimited Data Deal: Includes $28.95 off your plan for first 6 months! $76/mth for first 6 months, then $104.95/mth. $76/mth for first 6 mths, then $104.95/mth Min. cost $76 Go to Site	$76/mth for first 6 mths, then $104.95/mth Min. cost $76	Go to Site
#4	Dodo	Dodo FTTP, HFC nbn Home Ultrafast Plan FTTP, HFC nbn® 800/92 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $109.99/mth. Ends 08.12.26. T&Cs apply $79.99/mth for first 6 mths, then $109.99/mth Min. cost $79.99 Go to Site*	$79.99/mth for first 6 mths, then $109.99/mth Min. cost $79.99	Go to Site
#5	TPG	TPG FTTP, HFC nbn Home Ultrafast Unlimited Plan FTTP, HFC nbn® 850/85 Mbps Unlimited Data Deal: $84.99/mth for first 6 months, then $114.99/mth. T&Cs apply. $84.99/mth for first 6 mths, then $114.99/mth Min. cost $84.99 Link not supplied	$84.99/mth for first 6 mths, then $114.99/mth Min. cost $84.99	Link not supplied
#6	iiNet	iiNet FTTP, HFC nbn Home Ultrafast Liimitless FTTP, HFC nbn® 850/85 Mbps Unlimited Data Deal: Includes $30/mth off for 6 mths - $84.99/mth for first 6 months, then $114.99/mth. Use code SAVE30FOR6 $84.99/mth + $10 Upfront for first 6 mths, then $114.99/mth Min. cost $94.99 Link not supplied	$84.99/mth + $10 Upfront for first 6 mths, then $114.99/mth Min. cost $94.99	Link not supplied

Internet speed

Superloop is one of the fastest NBN providers in our database, which reports fast typical evening speeds and scores well in the ACCC's quarterly 'Broadband performance data' reports.

ACCC results

Of the 10 providers tracked in the ACCC's June 2025 performance report, Superloop ranked in the top five. Download speeds were great for the busy hours and busiest hours: 102.8% and 100.6%, respectively. Comparatively, that's not far behind the top busy (104.6%) and busiest (103.7%) results from Telstra.

For upload speeds during the busy hour, Superloop nabbed a bronze medal with 90.6%. There's an even closer gap between that and Exetel's top score of 91.8%. Note that download speeds are typically higher and upload speeds are typically lower percentage-wise because NBN providers overprovision downloads (whereas uploads aren't).

Typical Evening Speeds

Superloop's self-reported typical evening download speeds are some of the fastest in our database. For its NBN 25, NBN 50, NBN 100, and NBN 250 plans, Superloop self-reports max download speeds.

In a rarer move, Superloop also offers an NBN 100/40 plan, which self-reports respectable upload speeds alongside max 100Mbps download speeds. Superloop also has a unique NBN 250/100 plan, with up to 85Mbps typical evening upload speeds. Self-reported upload speeds for the rest of its plans are also respectable and conservative compared to the percentages measured by the ACCC.

Superloop NBN plan features

Superloop NBN plans have a moderate amount of features, including the option to earn credit via a referral fee. Superloop is one of a few providers to offer CVC transparency, so customers get more visibility over NBN demand and usage in 121 areas around Australia.

Mobile and internet bundling

Customers who add a Superloop prepaid mobile plan get a $5 discount on their NBN bill. It's the same story for adding an optional home phone plan. If you add both, you'll get a $7.50 monthly discount on your Superloop NBN invoice.

Networking gear add-on or BYO

Superloop offers a couple of choices for hardware add-ons with an NBN plan. It costs $20 for shipping, otherwise it's a $170 upfront fee for either a single-unit Amazon eero 6+ mesh WiFi system or the ZTE H1600 modem-router.

Alternatively, it costs $0 to bring your own router, modem-router, or mesh Wi-Fi system. Superloop offers a specific guide for the Amazon eero 6+, alongside general setup guides for the following networking hardware brands:

Asus
D-Link
Huawei
NetComm
Netgear
TP-Link
ZTE

CGNAT opt-out

While Superloop uses CGNAT – a potential hurdle for anyone looking to open the ports required to host servers – you can opt out for free by contacting customer support. Additionally, Superloop also supports IPv6, and you can get a static IP address for $5 extra per month.

WhistleOut Awards

Superloop cleaned up in our WhistleOut Awards 2025 when it came to internet customer satisfaction. Of the five internet customer satisfaction categories, Superloop took our four: most satisfied customers, internet speed, reliability, and price. It also won the overall award for internet customer satisfaction.

Customer service

We know that customer service experiences and satisfaction can vary between people. For example, most of the providers in our database have under four-star reviews on Product Review, but Superloop isn't one of those.

Superloop's customer service channels

Phone: 1800 57 87 37 (7 days, 8:30am to 10:00pm AEST, including public holidays)
Online chat: https://www.superloop.com/cont... (as above)
Online Superloop user account: https://superhub.superloop.com...
Online support centre: https://support.superloop.com/

WhistleOut customer satisfaction survey

Score: 4.3/5

In a WhistleOut internet provider customer satisfaction survey, Superloop scored 4.3 out of 5 overall, second only to Telstra customers. Surveyed Superloop customers rated the provider 4.3 for speed (top result), 4.22 for reliability (top result), 3.9 for price (top result), and 3.93 for customer service (behind Aussie Broadband and iiNet).

TIO complaints

Increased year-on-year

While the Telecommunications Industry Ombudsman (TIO) doesn't take market share into account – potentially skewing the number of complaints relative to an influx of new customers – it's a helpful measure of customer satisfaction.

In the TIO report for January to March 2025, Superloop complaints went up by 35% compared to the same quarter in 2024. Instead of the 216 complaints in 2024, Superloop had 216 in Q1 of 2025. It's worth flagging that Superloop notes a 60% increase to customers in its FY25 results and has 731,000 customers, which adds context to the increase in TIO complaints.

See the full TIO complaints report.

Product Review star rating

Score: 4.3 stars

Product Review is a popular consumer-review website that uses a mix of star ratings and written reviews from verified customers. It's worth flagging that the results can be skewed positively or negatively. Negatively, because of human nature; we tend to go out of our way more to complain than praise. Positively (potentially), if there's a provider campaign associated with collecting user reviews. Admittedly, this is consistent across NBN provider reviews on Product Review, but take the star ratings with a grain of salt.

Superloop has a 4.3-star rating after over 4,700 reviews. While that's not as many user reviews as SpinTel (over 13,400) or Aussie Broadband (over 9,500), both on 4.5 out of 5 stars, it's still more than most of the providers on Product Review that we track in our database. Apart from Aussie Broadband and SpinTel, Superloop NBN is only behind Moose (4.6 from over 3,600 reviews) and Swoop (4.8 from over 2,20+ reviews) in terms of user scores.

On the other end of the scale, Superloop is ranked ahead of household names like Telstra (1.7 from over 2,100 reviews), Optus (1.5 from over 2,400 reviews), Vodafone (2.1 from over 500 reviews), and TPG (1.8 from over 4,900 reviews).

Superloop's Product Review star rating also breaks down into these sub-categories: 4.1 on value for money (3,100 ratings), 4.1 on transparency (2,900 ratings), and 4.2 on customer service (3,200 ratings). You can see Superloop's full Product Review breakdown here.

Need a new NBN plan?

These are currently the most popular NBN 50 plans in our database of 34 internet providers:

#1	Dodo Editor's Pick	Dodo All Fixed Line nbn® Editor's Pick nbn50 Unlimited Plan All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $87.99/mth. Ends 08.12.26. T&Cs apply. $57.99/mth for first 6 mths, then $87.99/mth Min. cost $57.99 Go to Site*	$57.99/mth for first 6 mths, then $87.99/mth Min. cost $57.99	Go to Site
#2	amaysim	amaysim All Fixed Line nbn® NBN50 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $40/mth off for the first 6 months ($30 NBN Sale + $10 Standard Intro offer), then $85/mth. Ends 04.10.26 $45/mth for first 6 months, then $85/mth Min. cost $45 Go to Site	$45/mth for first 6 months, then $85/mth Min. cost $45	Go to Site
#3	Tangerine Telecom	Tangerine Telecom All Fixed Line nbn® Value Plus NBN 50/20 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $64.90/month for first 6 months, then $89.90/month. $64.90/mth for first 6 mths, then $89.90/mth Min. cost $64.90 Go to Site	$64.90/mth for first 6 mths, then $89.90/mth Min. cost $64.90	Go to Site
#4	TPG	TPG All Fixed Line nbn® nbn50 Unlimited Plan All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: $69.99/mth for first 6 months, then $89.99/mth. T&Cs apply. $69.99/mth for first 6 mths, then $89.99/mth Min. cost $69.99 Link not supplied	$69.99/mth for first 6 mths, then $89.99/mth Min. cost $69.99	Link not supplied
#5	Aussie Broadband	Aussie Broadband All Fixed Line nbn® Value nbn - Unlimited All Fixed Line nbn® nbn® 47/18 Mbps Unlimited Data Deal: Includes $25 off for the first 6 months. Promo code SPRING25. $95/mth after promo ends 15.11.26 $70/mth for first 6 months, then $95/mth Min. cost $70 Link not supplied	$70/mth for first 6 months, then $95/mth Min. cost $70	Link not supplied
#6	Superloop	Superloop All Fixed Line nbn® Extra-value nbn50/20 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $20/mth off for 6 months! $69/mth for 6 mths, then $89/mth + Bundle & Save $69/mth for first 6 mths, then $89/mth Min. cost $69 Go to Site	$69/mth for first 6 mths, then $89/mth Min. cost $69	Go to Site
#7	iiNet	iiNet All Fixed Line nbn® nbn50 Liimitless All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $20/mth off for 6 mths – $69.99/mth for first 6 months, then $89.99/mth. Use code SAVE20FOR6 $69.99/mth + $10 Upfront for first 6 mths, then $89.99/mth Min. cost $79.99 Link not supplied	$69.99/mth + $10 Upfront for first 6 mths, then $89.99/mth Min. cost $79.99	Link not supplied
#8	Belong	Belong All Fixed Line nbn® NBN Standard Plus – Unlimited All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $36 off for 6 months - $55/mth for first 6 mths, then $91/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $55/mth for first 6 mths, then $91/mth Min. cost $55 Go to Site	$55/mth for first 6 mths, then $91/mth Min. cost $55	Go to Site
#9	Kogan Internet	Kogan Internet All Fixed Line nbn® Silver Unlimited All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $11/mth off for 12mths. $69.90/mth for first 12 months then revert back to $80.90/mth. Offer available until withdrawn. $69.90/mth for first 12 mths, then $80.90/mth Min. cost $69.90 Go to Site	$69.90/mth for first 12 mths, then $80.90/mth Min. cost $69.90	Go to Site
#10	Flip	Flip All Fixed Line nbn® Unlimited Family nbn50 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $16.90/mth off for 6 months - $68/mth for first 6mths then $84.90/mth. New customers only. Ends 31.10.26. T&Cs apply. $68/mth for first 6 mths then $84.90/mth Min. cost $68 Go to Site	$68/mth for first 6 mths then $84.90/mth Min. cost $68	Go to Site

Nathan Lawrence

Freelance Contributor

Nathan Lawrence is a freelance writer with over 11 years of experience. He has contributed to publications including WhistleOut Australia, Review.org/au, IGN, STACK, Fandom, Red Bull, and AusGamers. Nathan specialises in researching, writing, and editing content around technology, telecommunications, and gaming.

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