- Cheap typical pricing
- Cheap introductory deals
- Fast internet
- Variable scores for satisfaction
- Increase in TIO complaints year-on-year (but fewer reported by ACMA overall)
Dodo has a standard range of Fixed-Line and Fixed Wireless NBN plans. Introductory discounts are common, but this telco's standard pricing is also pretty cheap. Read more
Dodo reports typical evening speeds at or close to max downloads for most of its plans, including NBN 500 and NBN 750. But for NBN 1000, there are faster options. Read more
Dodo offers a strong range of customer support options, and its reputation among users ranges from good to great. Read more
Dodo positions itself as a budget option, but this NBN provider also offers great speeds for most of its plans, only lagging a bit behind the speediest options for NBN 1000. This combination is what helped it secure our choice as the best internet provider for the 2026 WhistleOut Awards, after taking the top spot in almost every NBN category.
As reigning champ, it should come as no surprise Dodo often does well in our monthly roundup of the best NBN plans and is among the most popular options with WhistleOut visitors each week.
And while much of Dodo's attractive pricing comes from its generous introductory discounts, usually ranging from six months to a year, its ongoing costs are still competitive. But, because there's no lock-in contract, you can always switch away with no dramas if you decide to chase a different bargain once the intro deal period ends.
Dodo's plans and pricing
One of Dodo's biggest draw cards is pricing, particularly with regards to its introductory discounts. These intro deals are for new customers only, and usually last between six and 12 months. But even after any intro deals end, the ongoing costs are still among the cheapest NBN plans in our database, meaning you can stick with Dodo without too much FOMO about other, cheaper brands. But given there are no lock-in contracts, you can also switch to another provider and grab a different intro discount to save even more.
The only exception is if you add an NBN modem to your monthly bill, which you pay off over 12 months. Leaving within that time requires you to pay out your remaining modem fees. Here's a quick overview of Dodo's plan features:
- Generous introductory discounts
- Competitive ongoing costs
- No connection charge (for standard connections)
- No early cancellation fees
- Save $5 per month when bundling energy or gas – limited locations
- Each month paid in advance
Dodo doesn't have connection fees for standard connections, but NBN Co can charge in special situations such as first-time connections in new developments. In these cases, Dodo will inform you and add the charge to your monthly bill.
Dodo's energy and gas customers can receive further discounts if they bundle with the NBN plan, but it's not available everywhere in Australia. Those in NSW or Victoria can sign up to both, while people in Queensland and South Australia can only sign up to energy. We don't compare energy and gas, so you'll need to do your own research to find out if this works out better for you overall.
Speaking of bundling, Dodo also has a mobile and NBN bundle, where existing NBN customers can sign up to an unlimited data mobile plan for just $19 per month. This plan has a 50Mbps speed cap, but that's still more than enough speed that it wouldn't impact phone-related tasks.
Here's a look at Dodo's fixed-line NBN plans, ranked by introductory price:
For comparison here are some other popular NBN plans in our database:
Dodo's internet speed
For most plans, Dodo is one of the fastest NBN providers around, reporting fast Typical Evening Speeds. Unfortunately, the Australian Competition and Consumer Commission (ACCC) has stopped its independent speed tracking program, but while it was active Dodo regularly performed well.
Typical Evening Speeds
Dodo currently reports the maximum possible Typical Evening Speeds (TES) for downloads on each of its plans from NBN 25 right up to NBN 500. For NBN 750, its reported download speeds are close to the maximum (which is common among other providers), but for NBN 1000 it lags behind the fastest telcos out there.
Its reported upload speeds are less impressive, but still well within the norm. Here's a look at Dodo's reported Typical Evening Speeds for each fixed-line NBN plan, at time of writing:
| Plan | TES for downloads | TES for uploads |
|---|---|---|
| nbn25 Unlimited Plan | 25Mbps | 9Mbps |
| nbn50 Unlimited Plan | 50Mbps | 17Mbps |
| nbn100 Unlimited Plan | 100Mbps | 17Mbps |
| nbn500 Unlimited Plan | 500Mbps | 48Mbps |
| nbn Home Superfast Plan | 740Mbps | 49Mbps |
| nbn Home Ultrafast Plan | 800Mbps | 92Mbps |
NBN providers are required to report the Typical Evening Speeds of their plans and do so according to guidelines laid out by the ACCC – but are also permitted a degree of leeway to suit their own methods. The numbers are gathered using a randomised set of users (within certain parameters), the average performance of which makes up the advertised figures.
Dodo's NBN plan features
Dodo doesn't include many bells and whistles, which is one of the reasons it can offer some of the cheapest internet plans in our database, while still delivering great download speeds.
Mobile and internet bundling
Dodo's Infinity bundling allows Dodo NBN customers to sign up for a mobile plan with unlimited data for just $19 per month – though do note your mobile data speeds are capped at 50Mbps. This makes Dodo one of only two mobile providers in our database to offer a mobile plan with unlimited data, the other being from felix mobile with standard pricing of $40 per month. Dodo's mobile plans operate over the Optus network.
To be eligible for the Infinity bundle, you just need to sign up to a Dodo NBN plan. If you're already a customer, you can switch to the Infinity mobile plan via the MyDodo app.
Gas and energy bundling
In some regions, Dodo is also an energy and gas provider. If you bundle Dodo electricity and gas with NBN, you'll receive a $5 discount on each. People in NSW or Victoria can sign up to energy and gas with Dodo, while people in Queensland and South Australia are limited to energy plans. If you live elsewhere, you're out of luck.
CGNAT opt-out
Dodo offers CGNAT opt out for an additional $5 per month on request. This plan feature is only useful for a handful of customers who need a static IP address, but for those that do it's sometimes hard to find.
Dodo's WhistleOut Awards
Dodo was named Internet Provider of the Year in the 2026 WhistleOut Awards after winning four NBN categories:
- Best Everyday NBN Provider (NBN 50 plans)
- Best Fast NBN Provider (NBN 100 plans)
- Best Superfast NBN Provider (NBN 500 plans)
- Best Fixed Wireless NBN Provider (You can probably guess this one)
The only NBN category it didn't take home was for satellite NBN plans, which Dodo doesn't offer.
Dodo was so successful in large part thanks to its affordable pricing, both in terms of introductory deals and standard costs. But its fast speeds also played an important part.
Dodo's customer service and satisfaction
Dodo has mixed results for customer service and satisfaction when looking at survey scores, number of complaints, and online user reviews.
Customer support channels
Dodo has a strong number of support pathways, including:
- Phone: 13 36 36 (Seven days a week. 9:00am to 6:00pm AEST for customer service; 8am to 10pm for technical support)
- Online chat: dodo.com/contact-us (Customer service only – no technical support. Seven days a week. 9:00am to 9:00pm AEST)
- Online My Dodo user account: auth.dodo.com/u/login/
- Online support centre: dodo.com/support/
WhistleOut Customer Satisfaction Awards
In WhistleOut's inaugural Customer Satisfaction awards, Dodo scored above the average in every category, but sometimes only barely. Overall, it came fourth out of 11 providers with a score of 3.93, just behind Origin (3.94), Aussie Broadband (3.96), and Superloop (4.09).
| Average satisfaction score | Speed | Reliability | Price | Customer service | |
|---|---|---|---|---|---|
| Superloop | 4.09 | 4.3 | 4.22 | 3.9 | 3.93 |
| Aussie Broadband | 3.96 | 4.08 | 4.1 | 3.52 | 4.12 |
| Origin | 3.94 | 4.16 | 4.1 | 3.58 | 3.93 |
| Dodo | 3.93 | 4.16 | 4.06 | 3.72 | 3.79 |
| iiNet | 3.86 | 4 | 4.04 | 3.4 | 4 |
| Telstra | 3.79 | 4.08 | 4.08 | 3.46 | 3.55 |
| Vodafone | 3.74 | 3.94 | 3.88 | 3.64 | 3.5 |
| TPG | 3.73 | 3.82 | 3.86 | 3.66 | 3.58 |
| Optus | 3.66 | 3.96 | 4.04 | 3.54 | 3.08 |
| iPrimus | 3.60 | 3.8 | 3.88 | 3.34 | 3.38 |
| Belong | 3.47 | 3.78 | 3.94 | 3.26 | 2.9 |
All scores are out of five
Dodo's best performance was for Speed, scoring 4.16 ahead of an average of 4.01. While its lowest score was for price, this was true for most telcos and Dodo was still towards the front of the pack. The area where it was closest to the average was reliability, where it scored 4.06 versus a 4.02 average.
CHOICE Telco Satisfaction rating
According to 2026 survey data collected by consumer advocacy organisation CHOICE, Dodo was middle of the pack for Overall Satisfaction out of 10 NBN providers. Dodo scored 74% for Overall Satisfaction, which was bang on the average. Vodafone topped the results with 80%, while Optus came in 10th with 70%. These numbers were based on 950 respondents to the survey who had an NBN plan.
However, CHOICE didn't publish any statistics specific to customer service satisfaction for this survey, so Overall Satisfaction is all we have to go on.
Product Review and TrustPilot ratings
Dodo's Product Review breakdown user ratings tell a different story when it comes to overall satisfaction versus customer service. Overall, Dodo has an impressive 4.3 stars from more than 12 thousand reviews. But this drops to 3.7 stars for the Customer Service category (4,700 reviews).
For individual products, the ratings range between 4.1 stars and 4.6 stars for most of Dodo's NBN speed tiers. The two exceptions are 3.7 stars for NBN 100/40 and 3.1 stars for NBN 12/1, neither of which the telco still offers.
Dodo's Trustpilot score of 1.4 stars tells a very different story. At the time of writing, 84% of the reviews gave 1 star. But this does only come from a total of 62 reviews, compared to the thousands on Product Review, which is worth noting.
Complaints
According to the Australian Communications and Media Authority (ACMA), Dodo had 46 complains per 10,000 NBN services in the second quarter of 2026. This is comfortably under the industry average of 58 and is a decrease from Dodo's 60 from last quarter. It's also a notable improvement over Dodo's performance at the same time the previous year, where its 69 complaints per 10,000 NBN services was above the industry average of 65.
| Quarter | Dodo | Industry average |
|---|---|---|
| Apr-Jun 2026 | 46 | 58 |
| Jan-Mar 2026 | 60 | 61 |
| Apr-Jun 2025 | 69 | 65 |
In contradiction to the decrease reported by ACMA, the Telecommunications Industry Ombudsman (TIO) received an increase in complaints about Dodo compared to last year, according to the TIO's latest annual report. Looking at the numbers, the TIO received 979 complaints about Dodo in the 2025–2026 Financial Year – a 12.9% increase over the previous year's 867 complaints.
SOURCES
1. Australian Competition and Consumer Commission. "Measuring Broadband Australia, Report 33". (June 2026)
2. Australian Communications and Media Authority. "Telco complaints-handling performance". (As at November 2026)
3. CHOICE. "Internet provider satisfaction survey 2026". (August 2026)
4. Dodo. "Bundle and save with Infinity". (As at November 2026)
5. Dodo. "Technical advice". (As at November 2026)
6. Product Review. "Dodo NBN Internet". (As at November 2026)
7. Telecommunications Industry Ombudsman. "Annual Report 2025–26". (October 2026)
8. Trustpilot. "Dodo". (As at November 2026)
9. WhistleOut. "Superloop takes out first WhistleOut internet customer satisfaction award". (August 2025)
Alex Angove-Plumb
Digital Content Editor
Thousands of internet plans unpacked. All the facts. No surprises.
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