Why Telstra?

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If you're ready to jump to a new broadband plan - and only the best will do - there's a reason why Telstra is still Australia's biggest telco. Although the company isn't the best option for more budget-conscious customers, if you're after quality, reliability and speed, Telstra has plenty to offer with a wide range of NBN, ADSL, cable, and mobile broadband plans.

If you're commitment-phobic, you can sign on for select Telstra plans on casual basis. You will however pay a higher upfront fee if you'd prefer a month-to-month contract.

Types of Telstra plans

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NBN

Sign up with Telstra NBN on a contract, and you can pick between two speed tiers: Standard Evening Speed (NBN 25), or Standard Plus Evening Speed (NBN 50). More info about NBN's speed options is available here, but if you're a heavy user or have multiple household members, we recommend a Standard Plus Evening plan.

The actual technology you'll use depends on the technology NBN installs in your neighbourhood, so you won't need to make that decision yourself. You will, however, need to decide how much data you need each month.

Once you've worked out your data and speed preferences, you'll have the option of bundling your NBN plan with additional services, including Telstra TV and Foxtel Now.

All Telstra internet plans include unlimited standard local, national, and mobile calls.

If you'd like to enjoy Telstra NBN, but don't want to lock yourself in, you can also sign on for a month-to-month casual plan. Be aware, however, that you'll pay more upfront if you'd prefer to get your Telstra internet on a no-contract basis.

ADSL2+ and cable

If the NBN hasn't made its way to your area yet, you can instead sign up for Telstra's cable or ADSL2+ plans where available - more info on how these plans differ from the NBN is available here.

How to switch to Telstra

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To find out if you're eligible for an Telstra NBN plan, first check your address in our broadband search engine. If your home is covered by Telstra, all available plans will be listed in the search results.

Decide on the right plan for you, then contact Telstra. The Telstra team will help you to organise an installation date and time, plus take care of transferring your home phone number to your new account, where possible.

If you already have an NBN connection with another provider, that's no problem - simply follow the same steps as above, by contacting Telstra and arranging a service transfer.

All new Telstra home broadband plans attract a $99 connection charge.For customers signing up for NBN, ADSL2+ or cable, standard installation is provided by Telstra if it's determined professional installation is 'mandatory' at your home; otherwise, you can setup your own modem/gateway free of charge once your house is connected.

Another important thing to note: while having your premise connected to the NBN is free for most customers (excluding the upfront costs you may need to pay when signing up for a plan), if you're located in a newly developed area with no existing telecommunications infrastructure, you may be charged a $300 New Development Fee by NBN Co.

Telstra FAQ

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How fast are Telstra's NBN plans?

Telstra sells plans configured on two NBN speed tiers: Standard Evening Speed (NBN 25) and Standard Plus Evening Speed (NBN 50). You can find more information on NBN speeds here.

Do I need to buy a new modem to sign up to Telstra?

If you already have a NBN-ready modem or router that is suitable for your technology type, you may be able to use it with your plan; however, some NBN services require a new modem.

Contract customers will receive this ready-to-use modem at installation, but you'll pay an additional modem fee if you'd prefer a month-to-month plan.

What happens if I want to cancel my Telstra NBN plan?

If you're on a no-contract Telstra plan, you're free to cancel or switch at any time without penalty. If you've signed up on a 24-month deal, you're still able to switch plans once per month. However, removing Foxtel from Telstra will attract an early termination charge of up to $300.

If you want to break your two-year contract, you'll need to pay a fee of up to $876 with the exact cost depending on your plan and how much time you have left in your agreement. The earlier you cancel your plan, the more you'll have to pay Telstra to leave.

Do I own my Telstra TV box?

Whether you buy it outright, or you're on a 24-month plan that includes Telstra TV, your set-top box is yours to keep.

Do Telstra's internet plans include calls?

Telstra's broadband plans all include unlimited standard local, national, and mobile calls.