Vodafone today joined Optus and Telstra in assisting those self-isolating, and working from home in response to COVID-19.
On Friday a Vodafone representative said the company was monitoring the situation, and today changed its official stance offering bonus data, unlimited calls, and unrestricted access to a variety of official health websites.
Vodafone Chief Customer Officer Ana Bordeianu said the company recognised this is an unprecedented and challenging time.
“We want to make sure all Vodafone customers can stay as connected as possible to support their changed circumstances,” Ms Bordeianu.
Although most Vodafone postpaid plans already offer unlimited talk and data, all customers will automatically receive 5GB bonus data at maximum speeds for use over the next month. These allowances will take effect by Friday March 27th.
Likewise prepaid customers will receive a once-off 3GB of bonus data with their next recharge, regardless of the recharge value.
All customers who currently have capped talk time will have unlimited standard national calls added to their plan this week to aid in keeping the community connected. This will last until the end of April.
On top of these allowances, Vodafone will also give unmetered access to a range of official health websites from devices connected to the network.
Vodafone customers who are experiencing financial hardship as a result of the virus are urged to contact the company to arrange payment assistance if need be.
This offering is similar to those of Optus and Telstra, who have both released COVID-19 support packages since Friday.
Participating Official Health Sites
The following sites will have data-free access on the Vodafone network from Wednesday 18th March, 2020:
- Department of Health - Australia
- Department of Health - NSW
- Department of Health - QLD
- Department of Health - SA
- Department of Health and Human Services - VIC
- Healthy WA - WA
- Department of Health and Human Services - Tas
- Department of Health - NT
- Department of Health - ACT
Anula Wiwatowska
Offsite Editorial Lead | Instagram
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