gomo customers have less than two months to find a new telco

Dylan Crismale - Digital Content Editor

Last updated 03 November 2023

gomo, the budget Optus telco brand will shut up shop for good on December 15, 2023.

The process will be completed in two steps. From November 15, the autorecharge feature will turn off. Existing customers won't be able to recharge and you'll be able to use any remaining credit until your current inclusions run out.

On December 15, all gomo services will be officially closed. gomo customers will need to switch to a new mobile provider before then if they want to keep their phone number.

gomo says it has sent every existing customer a first-month fee-free offer from Catch Connect which also utilises the Optus network. A Catch Connect SIM and instructions on how to switch have been posted to every existing customer.

Here's what the Catch offer looks like depending on which gomo plan you're on:

gomo customer Catch Connect offer

Plan	Current gomo inclusions	New Catch Connect plan (first month free)
$15 for 8GB	Unlimited standard talk and text 200GB data rollover 30-days expiry No-lock in contract	$15 for 18GB Unlimited standard talk and text No rollover 30-days expiry No-lock in contract
$25 for 40GB	Unlimited standard talk and text Unlimited standard international calls to 15 destinations 200GB data rollover 30-days expiry No-lock in contract	$25 for 50GB Unlimited standard talk and text No international calls No rollover 30-days expiry No-lock in contract
$35 for 60GB	Unlimited standard talk and text Unlimited standard international calls to 15 destinations 200GB data rollover 30-days expiry No-lock in contract	$25 for 50GB Unlimited standard talk and text No international calls No rollover 30-days expiry No-lock in contract

If you take up the Catch offer you lose data rollover but get extra data on the two cheapest plans. Customers on the more expensive $35 gomo plan are essentially bumped down to the $25 plan. If you had gomo for international calling you lose that as well.

Customers who haven't received a SIM yet can contact gomo via the app or web chat to organise one to be sent out.

If you're looking to switch and want to know your options you can compare plans the cheapest plans from $20 on the Optus network:

Plans with active links

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#1	Moose Mobile	Moose Mobile Moose 40 SIM Only 100GB data at download speeds up to 150Mbps Vodafone 5G Network in selected areas with 5G devices Deal: Get 100GB for $22– Includes $18 off for first 6 months, then reverts to $40. Offer ends 30.06.27 $22.00/mth Min. cost $22 Go to Site	$22.00/mth Min. cost $22	Go to Site
#2	Dodo	Dodo Small Mobile Plan 25GB data at download speeds up to 150Mbps Optus 5G in selected areas (exc NT) with a 5G device $25.00/mth Min. cost $25 Go to Site	$25.00/mth Min. cost $25	Go to Site
#3	SpinTel	SpinTel $29 Mobile Plan 50GB data at download speeds up to 150Mbps Optus 5G in selected areas with 5G devices ex. NT $29.00/mth Min. cost $29 Go to Site	$29.00/mth Min. cost $29	Go to Site
#4	Dodo Editor's Pick	Dodo Editor's Pick Medium Mobile Plan 40GB data at download speeds up to 150Mbps Optus 5G in selected areas (exc NT) with a 5G device Deal: 50% off for first 4 mths! Get the Medium Mobile Plan for $15/mth for first 4 mths. New and returning mobile customers only. Ends 27.10 $30.00/mth Min. cost $15 Go to Site	$30.00/mth Min. cost $15	Go to Site

gomo first indicated that change was coming after it withdrew from offering plans to new customers back in July. The website said "gomo is undergoing some changes in the coming months" and gave no indication of what those changes might be or when it would return.

The smaller telco was Optus' solution to Telstra budget brand Belong and Vodafone's felix.

Like felix, gomo stepped onto the scene with the value proposition that it was simpler, a mobile plan "without all that hoo-ha" was one way it marketed itself. At the time of its launch it offered just one mobile plan, although it later expanded to offer three.

The one-plan strategy has been difficult for telcos to crack with even felix recently ditching its just one plan philosophy.

Dylan Crismale

Digital Content Editor

Dylan Crismale is a Digital Content Editor at WhistleOut, has been writing for almost a decade across a variety of Australian publications. He previously worked as a writer at Finder covering energy, internet and mobile plans. Dylan is passionate about finding the best deals to save people money and educating people about tech. When he's not sat at his desk Dylan loves working out, bingeing TV and hanging out with friends.

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