OPPO Care: Everything you need to know

Buying a new phone is exciting, that small box so full of promise, so full of cool tech, so full of beautiful and breakable parts. Keeping your new phone baby safe can be all-encompassing - you’re looking at cases, screen protectors and as a last pitch swing, insurance.

Of course there are plenty of insurance options out there, some you can add on to your plan or there are services for specific devices such as Apple Care, but if your new baby happens to be an OPPO then OPPO Care may be the right move.

In this guide we take a look at everything you need to know about OPPO’s in house insurance.

• Which OPPO phones are covered?
• OPPO Screen Care
• OPPO Extended Warranty
• What isn’t covered
• Repair Costs
• How to sign up to OPPO Care?

Which OPPO phones can be covered?

OPPO insurance is currently only available on the Find X2 Pro in Australia. The handset is available on plans from a range of providers or outright from the OPPO online store.

OPPO Screen Care

Serial screen breakers please raise your hands, no not the one with your phone in it… and you dropped it again didn’t you? OPPO Screen Care covers (you guessed it), accidental cracks and broken screens. 

You can take out Screen Care for $99 (paid yearly) within 30 days from the purchase date of your Find X2 Pro, but you won’t be able to add it on if you miss this window. There is an insurance excess charge of $230 per claim, but at the time of writing you’ll get one screen replacement free within the first year of your coverage.

Ordinarily Find X2 Pro screen repairs go for $450, so even if we ignore that you get the first repair for free, you’ll still be better off to the tune of $121 by taking out OPPO Screen Care as opposed to going without.

If you're reading this on a cracked screen then read our guide on how and when to fix your display.

OPPO Extended Warranty

For anything else, there's the OPPO Extended Warranty which lengthens your warranty period by an additional year. For $99 you can have your Find X2 Pro insured for a grand total of three years which covers the 24-month international OPPO warranty and the 12-month extension.

This means that any necessary repairs during that time will be made free of charge, although an excess cost of $170 still applies. 

What isn't covered?

There are of course limitations to OPPO Care, the insurance policy won’t cover your repairs under certain circumstances. These include, but are not limited to:

• General wear and tear
• Degradation of cosmetic features (like the wearing down of that sweet vegan leather)
• Loss and replacement of accessories such as charging cables, storage cards etc.
• Theft or loss
• Intentional damage
• Functional failures due to virus-infected software

Find X2 Pro out of warranty repair costs

Once your warranty runs out, or if the damage incurred to the device falls under any of the exemptions listed above then you'll need to pay out of pocket for repairs. In some cases it may be a cheaper option to just pay for the repair without using insurance and save yourself the $170 excess, but big ticket items like screens and cameras are almost always worth the price of insurance.

Here are the out of warranty repair prices for the OPPO Find X2 Pro, you can find the prices of other models here.

How to sign up to OPPO Care

In order to sign up to any OPPO Care products you’ll simply need your IMEI and to go through the online portal.

You can find your unique IMEI by dialing *#06# on your Find X2 Pro keypad - the number will appear on the screen.

Anula Wiwatowska

Offsite Editorial Lead | Instagram

Anula is the Off-Site Editorial Lead for WhistleOut Australia, and an award winning tech journalist. She has been writing about the Australian telco industry, and consumer technology for over five years, and has been known to tell her Uber driver which phone they should upgrade to next.

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