NBN to shut down interim satellite on February 28

17 February 2017

NBN is shutting down the interim satellite service it used to provide connectivity in regional Australia on February 28.  While the company has been informing customers of the move, it says that over 1000 homes and businesses are still connected to the service.

"We have been working with our retail service providers for some time now to notify ISS users that they need to switch over to another [National Broadband Network] service," said State Corporate Affairs Manager Kylie Lindsay. "This has included numerous phone calls, direct mail, door-knocking and advertisements in newspapers and online news sites. However, despite our best efforts to contact people, we anticipate there will be a number of people left without a service by the end of the month."

Lindsay stressed that the switch is not automatic and anyone still on the interim satellite should organise a new connection immediately.

The interim satellite service was designed to provide connectivity to Australians who didn't have access to commercial fixed line or wireless broadband services. It has since been replaced by NBN's pair of Sky Muster satellites, which offer a combined bandwidth capacity of 135Gbps - a massive increase over the 4Gbps offered by the interim satellite.

To assist with the changeover, NBN has set up a special hotline for customers still on the interim satellite service to assist with migration issues. If you're experiencing difficulties swapping service, you can call 1800 726 434.

You can read more about NBN's current satellite service here.


Compare broadband plans from the following providers...



Featured Deals

$0 Standard Activation + $0 Modem

Join Belong and you won't need to pay a new line standard activation fee saving up to $299 in upfront fees plus get a free modem on 12 month contracts

Best Bundle Ever!

Get Telstra's Best Bundle Ever with 1000GB Data, local & national calls, a Home Network Gateway and Telstra TV - all for $99/month

$70 credit with 24 month contracts

SpinTel's 24 month NBN plans now include a $70 credit which will appear on your first invoice...

National Broadband Network (NBN) Plans

The future is on its way to your place. Check out all the NBN plans as they are released.

Sites that use our comparison technology

Our comparison technology is used by many publishers to evaluate products and services. You can find our technology and service on:

About this Service

WhistleOut maintains a broad list of service providers and we endeavour to include at least the top ten service providers in every category so that you can make a transparent choice. When you see a 'promoted product' or a product with a 'go to site' button it means that WhistleOut is earning a transaction click fee for the referral. We audit the prices in our database regularly and we don't alter the ranking of products in our organic search based on any commercial relationship. Find out more here