NBN is shutting down the interim satellite service it used to provide connectivity in regional Australia on February 28. While the company has been informing customers of the move, it says that over 1000 homes and businesses are still connected to the service.
"We have been working with our retail service providers for some time now to notify ISS users that they need to switch over to another [National Broadband Network] service," said State Corporate Affairs Manager Kylie Lindsay. "This has included numerous phone calls, direct mail, door-knocking and advertisements in newspapers and online news sites. However, despite our best efforts to contact people, we anticipate there will be a number of people left without a service by the end of the month."
Lindsay stressed that the switch is not automatic and anyone still on the interim satellite should organise a new connection immediately.
The interim satellite service was designed to provide connectivity to Australians who didn't have access to commercial fixed line or wireless broadband services. It has since been replaced by NBN's pair of Sky Muster satellites, which offer a combined bandwidth capacity of 135Gbps - a massive increase over the 4Gbps offered by the interim satellite.
To assist with the changeover, NBN has set up a special hotline for customers still on the interim satellite service to assist with migration issues. If you're experiencing difficulties swapping service, you can call 1800 726 434.