Most NBN providers have two tabs on their homepage: NBN residential plans and NBN business plans. Business plans tend to have a bit of a premium on them - you’ve got to spend money to make money, right? But what else differentiates them from your run-of-the-mill NBN connection?
In this guide, we’ll compare NBN business plan speeds, perks, prices and extras so that you can find the best option for your team.
Before we get started, here are business NBN plans popular with WhistleOut users this week:
How to compare business NBN plans
So long as you have a valid Australian Business Number (ABN), you'll be able to sign up for a business NBN plan.
But how do you decide which business NBN plan is right for you? Consider the following factors:
Speed tier
How big is your business in terms of the number of employees and how intensive your usage is? Speed on the NBN is a shared resource, so the more demand you have, the faster the plan you'll want to consider.
Typical busy speeds
While the speed tier determines the maximum speed you could theoretically get on a given plan, the typical busy speed will give you a better sense of what speeds you can expect 9am to 5pm on weekdays.
Price
Decide what your monthly budget will be. Business NBN plans tend to be $20 to $30 more expensive than their residential counterparts. Faster speed tiers tend to be more expensive.
Contracts
Most internet plans, including business NBN, come with no lock-in contract these days. However, it's still important to check the T&Cs before you sign up. With no contract, you're free to switch to another provider if you're unhappy with the service.
Features
Business NBN plans come with support features tailored for those operating a business. You'll want to compare the kind of support options available.
Business NBN plan features
There are a few extra features on a business NBN plan you won't find on a regular residential NBN plan.
Static IP address
A static IP address is a permanent number assigned by an internet service provider to your modem.
You normally get a new IP address each time you establish a connection with your provider.
Static IP addresses are a must if you're hosting a website internally, or if you have workers remotely logging in via a VPN or other remote access software.
Business Customer Support
Expect a higher level of customer support with a business NBN plan.
Business NBN plan customers typically have a dedicated customer support line, and you may even have an account manager assigned to look after your business.
This can make a huge difference in getting your business up and running again if you experience problems.
Enhanced SLA
An enhanced Service Level Agreement is essential for businesses with critical data needs.
An eSLA determines the period in which your provider can raise faults with NBN directly (from normal business hours up to 24/7) as well as the length of time you can expect a solution.
The latter can be from "5pm on the next business day" or up to 4 hours.
Business NBN plan speeds
Aside from speed, you'll also want to consider:
- How are you using the internet for your business?
- How many people use the connection at the same time?
For example, if your business consists of one or two people and your internet-based work mainly consists of sending emails and browsing the internet, you won't need the fastest speed tier.
One of the main differences you might notice between the speeds offered on a residential or business NBN plan is the upload speeds. On the NBN 100 and NBN 250 speed tiers, the typical upload speeds are much higher than what you'll find on a residential plan. However, the theoretical maximum is also higher on the fastest speed tier business NBN plans for those with an FTTP connection. This includes upload speeds up to 100Mbps on NBN 250 and up to 400Mbps on NBN 1000. These cap out at 25 and 50Mbps respectively on the equivalent residential plans.
Below are our recommendations for what NBN speed will best suit your business.
NBN 50
Download speeds
- Up to 50Mbps
Upload speeds
- Up to 20Mbps
Best for: Sole traders
NBN 50 plans are useful for very small teams who don't need much bandwidth. If you're all sending emails with large attachments or downloading large files at once, you might notice some lag.
You might also struggle to maintain a stable connection if all three of you are video conferencing at the same time. This speed tier is definitely usable if you want to cut back on expenses or if you’re a sole trader, but for most businesses, it’s worth the extra money to upgrade to an NBN 100 option instead.
Here are the cheapest business NBN 50 plans available in our database:
NBN 100
Download speeds
- Up to 100Mbps
Upload speeds
- Up to 40Mbps
Best for: Small businesses
In many cases, an NBN 100 plan will be ample for around five to seven people using the internet moderately.
For many businesses, an upload speed of 40Mbps will be useful. Especially for those regularly relying on video conferencing or who regularly make use of tools like Google Drive and Dropbox for large files. If you're not doing a lot of video conferencing or working with large files, an upload speed of 20Mbps should be okay for your team.
Here are the cheapest business NBN 100 plans available in our database:
NBN 250
Download speeds
- Up to 250Mbps
Upload speeds
- Up to 100Mbps
Best for: Small businesses with the need for more speed
An NBN 250 plan boasts super-fast download speeds of up to 250Mbps. This speed tier largely exists only for businesses now, so it's a solid choice if you've got up to 16 employees.
Some providers offer upload speeds on business NBN 250 plans up to 100Mbps. These plans are only available to customers with an FTTP or HFC connection type. Some providers may only offer them to customers on an FTTP connection.
Here are the cheapest business NBN 250 plans available in our database:
NBN 500
Download speeds
- Up to 500Mbps
Upload speeds
- Up to 100Mbps
Best for: Small to medium businesses
An NBN 500 plan boasts super-fast download speeds of up to 500Mbps. This speed tier largely exists only for businesses now, so it's a solid choice if you've got over 20 employees.
Some providers offer upload speeds on business NBN 500 plans up to 100Mbps. These plans are only available to customers with an FTTP or HFC connection type. Some providers may only offer them to customers on an FTTP connection.
Here are the cheapest business NBN 500 plans available in our database:
NBN 1000
Download speeds
- Up to 1,000Mbps
Upload speeds
- Up to 400Mbps
Best for: Small to medium-sized businesses
NBN 1000 is one of the fastest NBN speed tier plans available. These plans can hit download speeds of up to 1,000Mbps and upload speeds of up to 400Mbps.
As with NBN 250 and up, you'll need a faster connection to get one of these plans. Generally, you'll need either an HFC or FTTP connection type, but some providers may only offer their fastest plans to FTTP customers.
The exact number of people and the activities you're engaging in will determine how suitable this plan is for your business.
Here are the business NBN 1000 plans available in our database:
NBN 2000
Download speeds
- Up to 2,000Mbps
Upload speeds
- Up to 500Mbps
Best for: Medium-sized businesses
NBN 2000 is the fastest NBN speed tier plan available. Generally, you'll need either an HFC or FTTP connection type to use an NBN 2000 plan, but some providers may only offer their fastest plans to all or even select FTTP customers. NBN 2000 plans have maximum upload speeds of 100Mbps if you have a HFC connection or 200Mbps if you're on FTTP.
NBN Co also sells a business-grade NBN 2000 plan with upload speeds of 500Mbps, which is enough if you've got up to 50 employees.
Again, the exact number of people and the activities you're engaging in will determine how suitable this plan is for your business.
Here are the business NBN 2000 plans available in our database:
Business NBN plan providers
Not every NBN provider sells business plans; there are around 20 telcos, both small and large, that offer them, including:
- Aussie Broadband
- Commander
- Exetel
- Launtel
- Lightning IP
- Macquarie Telecom
- More
- Optus
- Spintel
Aussie Broadband business NBN plans
For the most comprehensive selection of NBN business plans, it’s difficult to look past Aussie Broadband. Unlike most other business NBN providers we’ll detail here, Aussie’s business offering is truly unique to its residential plans. Not to mention its customer-support team is Australian-based in Melbourne and so good they've won awards.
Aussie's business NBN customers can choose from seven plans. With each plan you get a static IP address, no lock-in contract, seven days of local business support, and priority handling from the support team.
On its NBN 500 plan and above, you get priority fault restoration through an NBN eSLA with a 4-hour rectification time. On its NBN 100 plan, you can add an eSLA for $15 per month with a 12-hour rectification time.
Aussie Broadband sells a 4G backup modem for $240 (plus $15 minimum shipping).
Below is a snapshot of Aussie Broadband's business NBN plans:
Superloop business NBN plans
Superloop is another provider with comprehensive business NBN plans.
The telco offers two business NBN plan types: Everyday Business and Business Max. With the Everyday Business plans, you've got seven options to choose from, ranging from NBN 50 all the way through to NBN 2000. Business Max plans over the NBN 500 speed tier include an NBN eSLA with a 4-hour rectification time, while the single NBN 250 plan includes an eSLA with a 12-hour rectification time.
Each of these plans comes with a free Amazon eero7 or TP-Link VB433v router when you stay connected for 24 months. The total minimum cost for the modem is $144. If you leave early you'll have to pay out $8 per month remaining on the term. You do need to pay $20 for shipping.
Like Aussie, Superloop has an Australian-based customer support team. Business customers get priority status and are jumped to the top of the queue. If you don't get in touch with the support team within five minutes, you may get a $10 credit to your account.
All of Superloop's business plans include a static IP address and free phone service. You can add a phone line with unlimited calls for $10 per month, which includes 12 international destinations.
Below is a snapshot of Superloop's business NBN plans:
Telstra business NBN plans
Telstra and business plans go hand in hand, but at the same time, there isn’t too much separation between residential and business plans with the provider.
Telstra's business NBN plans come with the option to add a Telstra Smart Modem, which uses the telco's 4G mobile network to keep you connected in the case of NBN outages. Residential NBN plans with 4G backup are often capped at maximum download speeds of 25Mbps and upload speeds of 5Mbps, but a Telstra business NBN plan doesn’t have these limitations. This means you have full reign of the hundreds of megabits per second available on a 4G mobile network until your business NBN is back up and running.
Telstra does offer the option to bring your own modem, or you can opt for a plan that already includes the Telstra Smart Modem in the price of your plan (which also includes a phone service with unlimited calls). If you leave or change plans within 24 months, you'll need to return the modem or pay a $200 non-return fee.
Below is a snapshot of Telstra's business NBN plans:
Optus business NBN plans
Optus offers five types of business NBN plans across four speed tiers: NBN 50, NBN 100, NBN 500, and NBN 1000.
Like Telstra, Optus offers a 4G backup modem, the Optus Ultra WiFi Modem (Gen 2). This is included for free on all plans if you stay connected for 24 months. Normally, the modem costs $306. The fee is essentially discounted on your account each month in $12.75 amounts. If you leave earlier, you'll need to pay out the cost of the modem per month remaining. Unlike Telstra, even on a business plan, the backup modem is restricted to download speeds of 25Mbps and upload speeds of 2Mbps.
A phone service is available for $10 per month with unlimited standard calls to landlines and mobile phones.
On its NBN 500 plan and above, you get priority fault restoration through an NBN eSLA with a 4-hour rectification time. On its NBN 100 plan, you get priority fault restoration through an NBN eSLA with a 12-hour rectification time.
Below is a snapshot of Optus' business NBN plans:
Vodafone business NBN plans
Vodafone offers two business NBN plan types: Core plans and Max plans. Core and Max plans have the same download speeds, while the latter includes higher upload speeds and priority 4-hour fault restoration. The telco offers four plans under the NBN 500 and NBN 1000 speed tiers, and a single NBN50 plan.
All plans include a free Super Wi-Fi Modem and Mesh (which would normally cost $476) when you stay connected for at least 24 months. Additionally, all Max business plans include an NBN eSLA with a 4-hour rectification time.
Below is a snapshot of Vodafone's business NBN plans:
Business NBN plan FAQs
Do I need a business NBN plan for EFTPOS terminals?
Some EFTPOS and other payment terminals operate off mobile networks while others will need to be connected via your internet connection.
More modern payment tablets like Square terminals do use your WiFi or Ethernet connection, so will take up a small amount of bandwidth on your NBN connection. If you're running a small business such as a cafe and you're not offering free WiFi, you can probably get by with a cheaper residential NBN plan.
What if a business NBN plan isn't enough for my needs?
Business NBN plans are typically suited for people running small to medium businesses (SMBs) up to and around 30 people. If your business is larger or growing, then an enterprise-level plan might suit you better.
Business NBN Enterprise Ethernet involves setting up high-performance fibre for your business. NBN offers "symmetrical speeds", which simply means your download and upload speeds match. Enterprise Ethernet providers can offer symmetrical speeds from as little as 10Mbps all the way up to close to 10Gbps.
Enterprise Ethernet is suitable for businesses with cloud-based needs, multi-line voice calling, video conferencing, remote back-ups and CRM.
Can I claim my business NBN plan on tax?
You may be able to claim the cost of your business NBN plan at tax time as a general business operating expense. However, we're not accountants, so double-check with your financial planner or see the ATO's rules.
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Dylan Crismale
Digital Content Editor
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