felix mobile Plans Review: The Verdict
felix mobile is a unique provider offering unlimited data at a reasonable price, but with a significant speed cap. It represents good value if you want a phone plan you don't need to think about, but is a bit limited when it comes to extras and support.
What we love
- Solid value
- Unlimited
What could be improved
- Few extras
- Small number of support channels
Overall:
In this review, we'll look at value, support options, and the extras you by signing up to felix.
Before we start, here are felix's mobile plans:
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#1
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felix mobile
felix 25GB Mobile Plan
$30.00
Per 1 Month Renewal
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#2
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felix mobile
felix 50GB Mobile Plan
$35.00
Per 1 Month Renewal
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#3
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felix mobile
felix Unlimited Mobile Plan
$40.00
Per 1 Month Renewal
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#4
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felix mobile
felix Unlimited+ Mobile Plan
$50.00
Per 1 Month Renewal
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felix mobile plans: Value
Mobile plan value isn't black and white. There's no single best value provider. For example, a telco's cheapest plan could represent a bad buy, but the same provider could offer a much better deal at a higher price point. Our philosophy is that you shouldn't pay for more data than you use, and as such, judge value accordingly.
Based on extrapolated data from the ACCC, the average Australian uses about 30GB per month. We base our value score on how much a telco charges for its cheapest plan that meets that criteria, excluding discounts, promos, and extras.
felix is a little different to most providers, however. It has just a single plan. $35 per month gets you unlimited data, but you're restricted to download speeds of 20Mbps. That's similar to an NBN 25 connection. For comparison, most 4G mobile connections should be able to get download speeds of at least 50Mbps in metro areas. At the same time, 20Mbps is enough for most online activities, including streaming video and a bit of hotspotting. It won't be suitable for downloading or uploading large files, however.
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#1
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Moose Mobile
Moose 23 SIM Only
$14.00/mth
Min. cost $14
Link not supplied
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#2
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iiNet
30GB Small Plan
$15.00
Per 1 Month Renewal
Link not supplied
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#3
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TPG
Editor's Pick
30GB Small Plan
$15.00
Per 1 Month Renewal
Link not supplied
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#4
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Kogan Mobile
Medium Monthly Plan
$29.00
Per 30 Day Renewal
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#5
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Coles Mobile
Prepaid $30 for 28 Days
$30.00
Per 28 Day Renewal
Link not supplied
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#6
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Everyday Mobile
Pre-paid Mobile $30 Recharge
$30.00
Per 30 Day Renewal
Link not supplied
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#7
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Belong
25GB Mobile Plan
$34.00/mth
Min. cost $34
Link not supplied
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#8
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ALDI mobile
$34 Mobile Plan
$34.00
Per 30 Day Renewal
Link not supplied
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#9
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amaysim
UNLIMITED 42GB Plan
$35.00
Per 28 Day Renewal
Link not supplied
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#10
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felix mobile
felix 50GB Mobile Plan
$35.00
Per 1 Month Renewal
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#11
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Optus
$60 Optus Choice Plus Plan
$39.00/mth
Min. cost $39
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#12
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Boost Mobile
$39 Prepaid
$39.00
Per 28 Day Renewal
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#13
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Vodafone
$40 Prepaid Plus Recharge
$40.00
Per 28 Day Renewal
Link not supplied
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#14
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Telstra
$44 Pre-Paid Mobile
$44.00
Per 28 Day Renewal
Link not supplied
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When it comes to value, felix is more expensive than most prepaid providers offering at least 30GB, but comes in cheaper when compared to postpaid alternatives. While felix is technically a prepaid provider, its subscription operates on a month-long expiry rather than 28 days.
felix mobile coverage
felix's plan is powered by the Vodafone network, which currently reaches 96% of the population. felix only has access to Vodafone's 3G and 4G connectivity, however, and can't tap into the Vodafone 5G network.
If you want to check if a certain address has Vodafone coverage, you can use our coverage checker tool to do so.
All you need to do is punch in your address when searching for a new phone plan. After you've done so and hit Search, you can jump straight to the coverage map by tapping See Coverage Map and then tapping Click To Activate Interactive Map.This map will show you what kind of coverage you have in your area. 5G coverage is highlighted using the darkest shade of purple, 4G in the medium shade, and 3G in the lightest.
Coverage maps are only approximate, only show outdoor coverage, and may be impacted by local conditions such as buildings.
If you want to compare felix and Vodafone on more than just coverage, check out our felix vs Vodafone guide.
felix mobile plans: Support
When rating support, we consider how many channels a telco has to help its customers, rather than quality. After all, it's very tricky to access the quality of support in a meaningful way. For example, there've been times we've had both good and bad experiences with a telco's customer support. Instead, we focus on the number of avenues a telco has to help its customers to try and gauge its overall investment in support.
Here is how felix's support options compare to the competition:
felix Support Options Compared
| Provider | In-store | Call | Chat | Social | |
|---|---|---|---|---|---|
| felix | - | - | |||
| Telstra | - | ||||
| Optus | - | ||||
| Vodafone | - | - | |||
| amaysim | - | ||||
| Woolworths Mobile | - | - | - | ||
| ALDI | - | - | - | - | |
| Boost | - | - | |||
| TPG | - | ||||
| Circles.Life | - |
felix has a couple of options for getting in touch with its support team. For existing customers, it recommends using the live chat functionality within its app. Otherwise, customers can also do via its website. Alternatively, you can email felix at [email protected] or call felix at 1300 801 956 and leave and voicemail.
felix mobile plans: Extras
felix doesn't do too much in terms of extras, other than an international calls add-on. Here's how that compares to what other mobile providers offer:
felix Extras Compared
| Provider | Perks Program | International Calls | 5G | Discount Bundles | Other |
|---|---|---|---|---|---|
| felix | - | - | - | - | |
| Telstra | - | ||||
| Optus | - | ||||
| Vodafone | - | ||||
| amaysim | - | - | - | - | |
| Woolworths Mobile | - | - | - | ||
| ALDI | - | - | - | - | |
| Boost | - | - | - | - | |
| TPG | - | - | - | ||
| Circles.Life | - | - | - | - | - |
felix's plan doesn't include international calls out of the box, but for an extra $5 per month, you can add on international talk and text to over 40 destinations.
felix mobile has an international roaming pack that will set you back $20. This gets you 4GB of data, 100 texts, and 100 minutes of talk with a one-year expiry. If you're also using as much public WiFi as you can find while travelling, 4GB could even last your entire trip.
As with felix's local service, data speeds are capped to 20Mbps.
While not explicitly a customer extra, felix touts itself as a sustainable telco. The business is powered by 100% renewable electricity, achieved by investing in renewable energy projects across the country. Similarly, carbon emissions are neutralised by supporting certified Carbon Offset schemes both in Australia and internationally.
felix also says it plants one tree per subscriber, per month.
felix mobile plans: Devices
felix does not sell phones. All of its plans are SIM-only.
felix mobile FAQ
Can I try felix mobile before I buy?
You can't technically try felix before you buy, but it has a seven-day "happiness guarantee". If you sign up to felix and aren't satisfied within your first week, you can get contact customer support and get a full refund of your plan fees.
What happens if I want to cancel my felix mobile plan?
felix's plan is contract-free, so you can cancel at any time.
Do felix mobile plans include international calls?
felix's plan does not include international calls out of the box, but you can add them for an extra $5 per month.
Does felix mobile have 5G?
felix doesn't have 5G connectivity at this stage.
What about a different Vodafone-powered provider?
felix's mobile plans are powered by the Vodafone network, but there are a whole host of other small telcos where the same is true. Read our guide to smaller providers - also known as MVNOs.
Alex Choros
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