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While NBN providers are in the full swing of announcing price increases for the new financial year, one has decided to introduce something different.
Superloop has introduced an add-on called PriceLock, an option to pay a one-time fee of $25 to lock-in a monthly plan price for 24 months.
This means that your monthly ongoing price won't change for that period, such as with July 1 increases. Customers who activate PriceLock can still cancel their plan at anytime or change to another Superloop plan.
If you switch to a different Superloop plan, the remaining PriceLock period will carry over to the new plan. The $25 fee is non-refundable.
We've crunched the numbers, and how much value you'll get out of PriceLock really depends on the potential increase on the price of your plan. In a given year, some NBN providers may increase plan prices, make no change or even make some plans cheaper.
For example, from July 1, Superloop is increasing its NBN 1000 plan by $6 per month, from $109 to $114.
Over the next 24 months, NBN 1000 plan customers will end up paying at least $144 more. A one-time payment of $25 saves you at least $119. We're talking in hypotheticals here because we can't predict how much Superloop's NBN 1000 plan might or might not change in 2027.
If you activated PriceLock on NBN 100, NBN 500 or NBN 750 at the time of writing, you're essentially taking a chance that those tiers (which Superloop isn't increasing this year) to go up in 2027 to make the upfront fee worth it.
Here's a look at Superloop's NBN plans:
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Superloop
All Fixed Line nbn®
Everyday nbn25/10
$58/mth
Min. cost $58
|
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Superloop
All Fixed Line nbn®
Extra-value nbn50/20
$69/mth
Min. cost $69
|
|
Superloop
FTTP, HFC
Family Max nbn500/50
$74/mth
Min. cost $74
|
|
Superloop
FTTN, FTTB, FTTC
Family nbn100/20
$74/mth
Min. cost $74
|
|
Superloop
FTTP, HFC
Megaspeed nbn750/50
$79/mth
Min. cost $79
|
|
Superloop
FTTP, HFC
Creator nbn250/100
$82/mth
Min. cost $82
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|
Superloop
All Fixed Line nbn®
Power home nbn100/40
$82/mth
Min. cost $82
|
|
Superloop
FTTP, HFC
Lightspeed nbn1000/100
$89/mth
Min. cost $89
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Superloop
HFC
Hyperspeed nbn2000/100
$148/mth
Min. cost $148
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Superloop
FTTP
Hyperspeed nbn2000/200
$148/mth
Min. cost $148
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Would you pay a fee to lock in your monthly cost for 24 months?
A Superloop spokesperson told WhistleOut, "With living costs rising, we gave some customers the option to protect their plan price".
"It's about giving Superloop customers certainty over their bill. Unfortunately, we don't speculate on hypothetical future pricing.
Australian Communications Consumer Action Network (ACCAN) CEO Carol Bennett cautioned consumers to consider options carefully.
"Some consumers may benefit from this option. NBN prices increase over time, so paying a one-off $25 fee to lock in a monthly price for two years may provide greater certainty and help some households manage their budgets," said Bennett.
"Consumers should consider whether the arrangement might make them less likely to switch providers if a better deal becomes available. If you are satisfied with the service and price, a price-lock feature may offer value, but it's worth regularly comparing plans to ensure you're still getting a competitive deal."
Dylan Crismale
Digital Content Editor
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