Troubleshooting mobile internet settings (APNs)

Summary: If you're having trouble connecting to the internet from your phone or tablet, these settings should help you get online.

By |

If you are having trouble connecting to the internet from your smartphone or tablet, especially if you are using a new SIM card, there could be a problem with the configuration of your internet settings. Luckily, these problems are easy to fix.

In a majority of cases, if you have a working SIM card and an active mobile plan, these settings should be automatically sent to your phone by your carrier. If not, you only need to make an adjustment to the Access Point Name (APN) in your phone's settings to get online.

Alternatively, you might find an option on these settings pages to have the APN settings sent directly to your phone. Choose this option and a small settings file will be sent by SMS to you.

Android Phones

Go to [Settings] > [Wireless and Networks] > [More Networks] > [Cellular Networks] > [Access Point Names]

Here there should be a list of APNs associated with your SIM card. If you don't see any APNs, hit the [Plus Icon] to see an empty Access Point edit page.

Follow the instructions below for your telco, entering in details into the necessary fields, then press [Menu] > [Save].

If you need to enter an APN for MMS separately, just repeat this process again (though you can usually add all the information on a single page..

iPhone / iPad


Go to [Settings] > [Cellular] > [Cellular Data Network]

Mobile carriers can restrict access to these settings, so you might find the options listed below are not visible on your device.

APN Settings

Below are the details to enter into your device if they are not listed already. Note, the APN details are case sensitive, often all in lower case.

The name you give to the settings doesn't matter, though it might be helpful to name it after the carrier. You should leave blank any fields that we've left blank in the table. If only one column is filled in, then you can use the same APN setting for both internet data and MMS. Otherwise, make two.

Telstra / Boost Mobile
Internet Data MMS
Name [Not specific] [Not specific]
APN telstra.iph telstra.mms
Proxy
Port
Username
Password
MMSC http://mmsc.telstra.com:8002
MMS Proxy 10.1.1.180
MMS Port 80
MMS Protocol WAP 2.0
MCC 505 505
MNC 01 01
Authentication Type PAP
APN Type default,supl mms

Optus / Amaysim / Vaya / Live Connected / iiNet / Dodo / Bendigo Bank
Internet Data MMS
Name [Not specific] [Not specific]
APN internet mms
Proxy
Port
Username
Password
MMSC http://mmsc.optus.com.au:8002/
MMS Proxy 61.88.190.10
MMS Port 8070
MMS Protocol WAP 2.0
MCC 505 502
MNC 02 02
Authentication Type PAP PAP
APN Type default mms

Vodafone / TPG / Kogan Mobile / CMobile Red
Internet Data MMS
Name [Not specific]
APN live.vodafone.com
Proxy
Port
Username
Password
MMSC http://pxt.vodafone.net.au/pxtsend
MMS Proxy 10.202.2.60
MMS Port 8080
MMS Protocol
MCC 505
MNC 03
Authentication Type
APN Type default,mms,supl

Virgin Mobile
Internet Data MMS
Name [Not specific] Optus MMS
APN yesinternet mms
Proxy
Port
Username
Password
MMSC
http://mmsc.optus.com.au:8002/
MMS Proxy
61:88:190:10
MMS Port
8070
MMS Protocol
MCC 505 505
MNC 02 02
Authentication Type
APN Type default,supl mms
MVNO Type IMSI

Aldi Mobile / Telechoice / Woolworth's Connect / CMobile Blue
Internet Data MMS
Name [Not specific]
APN mdata.net.au
Proxy
Port
Username
Password
MMSC http://mmsc.mdata.net.au:8003/
MMS Proxy 10.1.1.80
MMS Port 80
MMS Protocol WAP 2.0
MCC 505
MNC 01
Authentication Type
APN Type default,dun,supl,mms

Lebara Mobile customers can head over to the Settings Page on the Lebara website and have the latest APN settings sent to their phone.


Tagged:


News by Topic

Phone Reviews

Featured

How does Kogan Mobile stack up?

How does Kogan Mobile stack up?

Kogan Mobile, the comeback kid, has hit the ground running with a couple of...

How to switch mobile phone providers (and keep your phone number)

How to switch mobile phone providers (and keep your phone number)

When you switch mobile phone carriers you always have the option to take your...

Best Phones on Telstra Plans

Best Phones on Telstra Plans

Telstra has some fantastic phones on its plans, here's a list of the best ones...

 

Related News

​What We Know About the Upcoming Apple Event – A Quick Summary

​What We Know About the Upcoming Apple Event – A Quick Summary

A 4 inch iPhone, the iPad 3 Air, and no shiny & new Apple Watch2

Apple’s iOS Loses Market Share in Australia and the US

Apple’s iOS Loses Market Share in Australia and the US

Google's Android remains the dominant mobile operating system, with Apple's iOS...

Optus only with BlackBerry Priv: plans and pricing

Optus only with BlackBerry Priv: plans and pricing

BlackBerry fans can toss away their iPhones and Galaxys and rush into Optus to...

Samsung Galaxy S7 Feb 21 Announcement: What to Expect

Samsung Galaxy S7 Feb 21 Announcement: What to Expect

Whatever we end up getting, Galaxy S7 and S7 Edge plans will hopefully cost no...

Is a New 4 Inch iPhone on the Horizon?

Is a New 4 Inch iPhone on the Horizon?

Rumours have surfaced suggesting a new 4-inch iPhone coming in March or April.

Motorola Mobility Changing its Name

Motorola Mobility Changing its Name

"Moto by Lenovo" does have a certain ring to it, we're just not sure what kind

 

Guides

How to Create and Share GIFs With Google Photos

How to Create and Share GIFs With Google Photos

Turning your images in to GIFs is amazingly easy in Google Photos, sharing them...

Budget SIM Only Plans with Big Data

Budget SIM Only Plans with Big Data

Do you find you use data a lot more than make calls or send SMS messages? We've...

 

Compare phones and plans from the following carriers...

PERSONAL

Virgin Mobile Mobile Phone Plans Vaya Mobile Phone Plans Jeenee Mobile Mobile Phone Plans TeleChoice Mobile Phone Plans Bendigo Bank Telco Mobile Phone Plans Yomojo Mobile Phone Plans
Vodafone Mobile Phone Plans Boost Mobile Mobile Phone Plans SpinTel Mobile Phone Plans Think Mobile Mobile Phone Plans CMOBILE Mobile Phone Plans gotalk Mobile Phone Plans
Optus Mobile Phone Plans Woolworths Mobile Phone Plans Lebara Mobile Mobile Phone Plans Hello Mobile Mobile Phone Plans Exetel Mobile Phone Plans MeU Mobile Mobile Phone Plans
amaysim Mobile Phone Plans Kogan Mobile Mobile Phone Plans TPG Mobile Phone Plans Coles Mobile Phone Plans iiNet Mobile Phone Plans Live Connected Mobile Phone Plans
Telstra Mobile Phone Plans ALDImobile Mobile Phone Plans Dodo Mobile Phone Plans

BUSINESS

SpinTel Mobile Phone Plans Optus Business Mobile Phone Plans Vodafone Business Mobile Phone Plans Telstra Business Mobile Phone Plans
 

Mobile Deals

Online Offers from Jeenee Mobile

Online Offers from Jeenee Mobile

Save with Jeenee no lock-in SIM plans for the first 6 months and get free set-up for a limited time plus bonus data for the life of your plan on selected SIM plans

60% off First 2 Months!

60% off First 2 Months!

New Online Offer - save 60% for the first 2 months on Amaysim's 2GB or 5GB Unlimited plans which now include international texts to 32 countries

NEW Bonus Data Offers

NEW Bonus Data Offers

Online Exclusive - Switch to Virgin mobile for new bonus data inclusions plus get extra data if you stream Presto or listen to music through Guvera

Half Price Starter Pack with 4GB Bonus Data

Half Price Starter Pack with 4GB Bonus Data

Get unlimited standard national calls & texts, 90 mins international and 8GB data for $20 with Vodafone's Half Price $40 Starter Combo