Mobile network outage: What to do if your phone network goes down

Alex Choros - Managing Editor + Group Telco Editor

Last updated 05 November 2024

Contents

In this mobile network outage guide:

Make sure it's not just you
Visit an outage checker
Changing provider
Telstra network outage resources
Optus network outage resources
Vodafone network outage resources
If it's not an outage, call tech support

Mobile outages are pretty rare these days, but when they do happen they can be really stressful. Sometimes the issue might be isolated to one tower and other time's it's an issue with a telco's entire network.

There's not always an easy way to tell, but here are a few simple steps to follow if you think you're experiencing a mobile network outage.

Make sure it's not just you

If you can't get network connectivity on your phone, there are a few things you should try before just assuming it's an outage. Try toggling flight mode on and off to disconnect it from the network and force a new connection. You can also try restarting your phone.

You should also ensure your phone bill has been paid, because otherwise your service may have been cut off or suspended until your account is up to date. If you're a prepaid plan customer, make sure your recharge hasn't expired.

Visit an outage checker

In most cases, a telco's network status page is your best bet for working out if there's a mobile service outage. If you're not getting mobile connectivity, you'll want to ensure you're connected to a WiFi network on your phone or use a device, such as a computer, that doesn't rely on mobile networks.

You can also try checking your telco's social media pages for further information. Scroll a little further down for links to these for Australia's three network providers.

While your telco's network status page is normally your best bet, these are not always updated the instant an outage happens; it can take some time for telcos to diagnose a network failure. If you want to get a quick answer, you can check Down Detector – a crowd-sourced website where users make reports if they're experiencing an issue.

Down Detector is far from perfect - people often report individual problems as outages - but it tends to be quite accurate in the event of an actual outage due to the swell of users making reports. It's also worth noting that Down Detector uses the same pages for both mobile and internet outages. For example, a spike in Telstra outages could refer to phone service or NBN. Each Down Detector page does however have a breakdown of the most reported problems.

If you're experiencing a mobile network outage, your only course of action is to wait until it's over or decide if you want to jump to another network.

Changing provider

If you're constantly experiencing outages, you may want to think about changing your mobile provider. Just make sure you're changing to a provider on a different network than your current option. For example, if you're having issues with Telstra, swapping to a smaller provider powered by the Telstra network probably won't help.

Instead, you'll want to look at Optus or Vodafone or a Mobile Virtual Network Operator powered by either network – think amaysim or felix.

If you have an eSIM compatible device and are on a no-contract plan you should be able to sign up over WiFi for a new SIM without having to visit a store. An eSIM plan is exactly the same as a regular SIM just delivered via internal hardware in your phone, in this case an embedded SIM rather than the plastic SIM.

Here are popular eSIM plans from WhistleOut's database that cost less than $20 per recharge:

Editor's Pick

$23 Mobile Plan

25GB data at download speeds up to 150Mbps
Optus 5G in selected areas with 5G devices ex. NT
WhistleOut Special: Enjoy $11 off for the first 6 months for new customers - $12/mth for first 6 months, then $23/mth

$12.00/mth

Min. cost $12

Go to Site

$12.00/mth

Min. cost $12

Go to Site

Editor's Pick

30GB Small Plan

30GB data at download speeds up to 150Mbps
Vodafone 5G Network in selected areas with 5G devices
Deal: 50% off - $15/mth for first 6 months, then $30/mth ongoing. Available until withdrawn. T&Cs apply.

$15.00

Per 1 Month Renewal

Link not supplied

$15.00

Per 1 Month Renewal

Link not supplied

30GB Small Plan

30GB data at download speeds up to 150Mbps
Vodafone 5G Network in selected areas with 5G devices
Deal: 50% off - $15/mth for first 6 months, then $30/mth ongoing. Available until withdrawn. T&Cs apply.

$15.00

Per 1 Month Renewal

Link not supplied

$15.00

Per 1 Month Renewal

Link not supplied

Telstra network outage resources

If you think you might be experiencing a Telstra network outage, here are some helpful links:

A Telstra network outage could also affect the following MVNOs:

ALDI mobile
Belong
Boost Mobile
Everyday mobile
Exetel
Lycamobile
MATE
More
numobile
Superloop
Tangerine

If the Telstra network is down, it's likely that all of these providers will be experiencing the same issue.

Here are the cheapest mobile plans in WhistleOut's database with at least 20GB of data from Telstra MVNOs:

#1	Everyday Mobile	Everyday Mobile Pre-paid Mobile $25 Recharge 22GB data at download speeds up to 100Mbps Uses part of the Telstra 4G Mobile Network Deal: Get 10% off an eligible Woolworths shop in store every month when you link your Everyday Rewards card. T&Cs apply $25.00 Per 30 Day Renewal Link not supplied	$25.00 Per 30 Day Renewal	Link not supplied
#2	Tangerine Telecom	Tangerine Telecom 30GB 5G Mobile SIM 30GB data at download speeds up to 150Mbps Uses parts of Telstra’s 5G and 4G mobile networks Deal: 50% off plan fees for 4 months - $15/mth for 4 months then $30/mth. Offer available until withdrawn. $30.00/mth Min. cost $15 Go to Site	$30.00/mth Min. cost $15	Go to Site
#3	More	More 30GB 5G Mobile SIM 30GB data at download speeds up to 150Mbps Uses Telstra Wholesale 4G/5G mobile networks Deal: Get $10/mth off new mobile plans for 36mths, then $4/mth ongoing when you sign up with a CommBank debit or credit card. Ends 31.3.27 $33.00/mth Min. cost $33 Link not supplied	$33.00/mth Min. cost $33	Link not supplied
#4	Belong	Belong 25GB Mobile Plan 85GB data at download speeds up to 150Mbps Uses parts of Telstra’s 5G and 4G mobile networks Deal: Includes 60GB monthly bonus data for first 12 months when you activate your new service by 04.11.26. T&Cs apply. $34.00/mth Min. cost $34 Link not supplied	$34.00/mth Min. cost $34	Link not supplied
#5	ALDI mobile	ALDI mobile $34 Mobile Plan 45GB data at download speeds up to 150Mbps Uses parts of Telstra’s 5G and 4G mobile networks $34.00 Per 30 Day Renewal Link not supplied	$34.00 Per 30 Day Renewal	Link not supplied
#6	Superloop	Superloop SuperSim Essential 5G Plan 35GB data at download speeds up to 150Mbps Uses parts of Telstra’s 5G and 4G mobile networks Deal: FREE 2nd recharge for existing Superloop broadband customers or new customers signing up for a mobile & broadband service $35.00 Per 30 Day Renewal Go to Site	$35.00 Per 30 Day Renewal	Go to Site
#7	Boost Mobile	Boost Mobile $39 Prepaid 30GB data at download speeds up to 150Mbps Telstra 5G Network in selected areas with 5G devices Deal: Grab a $39 SIM for $13 – save $26. Hurry! Offer ends 05.10.26. Terms Apply $39.00 Per 28 Day Renewal Go to Site	$39.00 Per 28 Day Renewal	Go to Site
#8	Exetel	Exetel Plus One eSIM Plan 130GB data at download speeds up to 150Mbps Uses parts of Telstra’s 5G and 4G mobile networks $40.00 Per 30 Day Renewal Go to Site	$40.00 Per 30 Day Renewal	Go to Site

Optus network outrage resources

If you think you might be experiencing an Optus network outage, here are some helpful links:

An Optus network outage could also affect the following Optus MVNOs:

AGL
amaysim
Aussie Broadband
Catch Connect
Circles.Life
Coles Mobile
Dodo
Exetel
iPrimus
Moose Mobile
Southern Phone
SpinTel
Yomojo

Here are the cheapest mobile plans in WhistleOut's database with at least 20GB of data from Optus MVNOs:

#1	SpinTel Editor's Pick	SpinTel Editor's Pick $23 Mobile Plan 25GB data at download speeds up to 150Mbps Optus 5G in selected areas with 5G devices ex. NT WhistleOut Special: Enjoy $11 off for the first 6 months for new customers - $12/mth for first 6 months, then $23/mth $12.00/mth Min. cost $12 Go to Site	$12.00/mth Min. cost $12	Go to Site
#2	Yomojo	Yomojo Starter 29GB Plan 29GB data at download speeds up to 150Mbps On the Optus 4G Plus Mobile Network $24.90 Per 30 Day Renewal Link not supplied	$24.90 Per 30 Day Renewal	Link not supplied
#3	Dodo	Dodo Small Mobile Plan 25GB data at download speeds up to 150Mbps Optus 5G in selected areas (exc NT) with a 5G device $25.00/mth Min. cost $25 Go to Site	$25.00/mth Min. cost $25	Go to Site
#4	Coles Mobile	Coles Mobile Prepaid $25 for 28 Days 22GB data On the Optus 4G Plus Mobile Network $25.00 Per 28 Day Renewal Link not supplied	$25.00 Per 28 Day Renewal	Link not supplied
#5	Aussie Broadband	Aussie Broadband Saver 5G SIM Plan 20GB data at download speeds up to 150Mbps Optus 5G in selected areas with 5G devices ex. NT $30.00/mth Min. cost $30 Link not supplied	$30.00/mth Min. cost $30	Link not supplied
#6	amaysim	amaysim UNLIMITED 42GB Plan 75GB data at download speeds up to 150Mbps Optus 5G in selected areas with 5G devices ex. NT Deal: Save $23 for first renewal & includes 33GB bonus data for first 3 renewals when you sign up by 15.11.26. Online only. T&Cs apply $35.00 Per 28 Day Renewal Link not supplied	$35.00 Per 28 Day Renewal	Link not supplied

Vodafone network outage resources

If you think you might be experiencing a Vodafone network outage, here are some helpful links:

A Vodafone network outage could potentially affect the following Vodafone MVNOs:

felix mobile
iiNet
Kogan Mobile
Lebara
TPG

Here are the cheapest mobile plans in WhistleOut's database with at least 20GB of data from Vodafone MVNOs:

#1	iiNet	iiNet 30GB Small Plan 30GB data at download speeds up to 150Mbps Vodafone 5G Network in selected areas with 5G devices Deal: 50% off - $15/mth for first 6 months, then $30/mth ongoing. Available until withdrawn. T&Cs apply. $15.00 Per 1 Month Renewal Link not supplied	$15.00 Per 1 Month Renewal	Link not supplied
#2	TPG Editor's Pick	TPG Editor's Pick 30GB Small Plan 30GB data at download speeds up to 150Mbps Vodafone 5G Network in selected areas with 5G devices Deal: 50% off - $15/mth for first 6 months, then $30/mth ongoing. Available until withdrawn. T&Cs apply. $15.00 Per 1 Month Renewal Link not supplied	$15.00 Per 1 Month Renewal	Link not supplied
#3	Kogan Mobile	Kogan Mobile Small Monthly Plan 25GB data On the Vodafone 4G Mobile Network $23.00 Per 30 Day Renewal Go to Site	$23.00 Per 30 Day Renewal	Go to Site
#4	Lebara Mobile	Lebara Mobile $25 SIM Plan 25GB data at download speeds up to 150Mbps Vodafone 5G Network in selected areas with 5G devices Deal: Get the $25 SIM for $9 online until 05.10.26. T&Cs apply $25.00 Per 28 Day Renewal Link not supplied	$25.00 Per 28 Day Renewal	Link not supplied
#5	felix mobile	felix mobile felix 25GB Mobile Plan 25GB data at download speeds up to 150Mbps On the Vodafone 5G/4G Mobile Network Deal: Get 50% off your first 3 mths when you switch to felix. $15/mth for first 3 mths, then $30/mth. Use promo code FELIX50. T+Cs apply $30.00 Per 1 Month Renewal Go to Site	$30.00 Per 1 Month Renewal	Go to Site

If it's not an outage, call tech support

If you've established that there isn't an outage, you've restarted your device, and don't have mobile service on your device, there's a chance you're experiencing an issue that's isolated to your account.

In this case, it's best to get in touch with your telco directly. If you have a landline or another device that works, that may be your best bet. Otherwise, you may want to make contact via an online channel.

Looking for a new NBN plan?

These are the most popular NBN 50 plans with WhistleOut users this week:

#1	Dodo Editor's Pick	Dodo All Fixed Line nbn® Editor's Pick nbn50 Unlimited Plan All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $87.99/mth. Ends 08.12.26. T&Cs apply. $57.99/mth for first 6 mths, then $87.99/mth Min. cost $57.99 Go to Site*	$57.99/mth for first 6 mths, then $87.99/mth Min. cost $57.99	Go to Site
#2	amaysim	amaysim All Fixed Line nbn® NBN50 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $40/mth off for the first 6 months ($30 NBN Sale + $10 Standard Intro offer), then $85/mth. Ends 04.10.26 $45/mth for first 6 months, then $85/mth Min. cost $45 Go to Site	$45/mth for first 6 months, then $85/mth Min. cost $45	Go to Site
#3	Tangerine Telecom	Tangerine Telecom All Fixed Line nbn® Value Plus NBN 50/20 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $64.90/month for first 6 months, then $89.90/month. $64.90/mth for first 6 mths, then $89.90/mth Min. cost $64.90 Go to Site	$64.90/mth for first 6 mths, then $89.90/mth Min. cost $64.90	Go to Site
#4	TPG	TPG All Fixed Line nbn® nbn50 Unlimited Plan All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: $69.99/mth for first 6 months, then $89.99/mth. T&Cs apply. $69.99/mth for first 6 mths, then $89.99/mth Min. cost $69.99 Link not supplied	$69.99/mth for first 6 mths, then $89.99/mth Min. cost $69.99	Link not supplied
#5	Aussie Broadband	Aussie Broadband All Fixed Line nbn® Value nbn - Unlimited All Fixed Line nbn® nbn® 47/18 Mbps Unlimited Data Deal: Includes $25 off for the first 6 months. Promo code SPRING25. $95/mth after promo ends 15.11.26 $70/mth for first 6 months, then $95/mth Min. cost $70 Link not supplied	$70/mth for first 6 months, then $95/mth Min. cost $70	Link not supplied
#6	Superloop	Superloop All Fixed Line nbn® Extra-value nbn50/20 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $20/mth off for 6 months! $69/mth for 6 mths, then $89/mth + Bundle & Save $69/mth for first 6 mths, then $89/mth Min. cost $69 Go to Site	$69/mth for first 6 mths, then $89/mth Min. cost $69	Go to Site
#7	iiNet	iiNet All Fixed Line nbn® nbn50 Liimitless All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $20/mth off for 6 mths – $69.99/mth for first 6 months, then $89.99/mth. Use code SAVE20FOR6 $69.99/mth + $10 Upfront for first 6 mths, then $89.99/mth Min. cost $79.99 Link not supplied	$69.99/mth + $10 Upfront for first 6 mths, then $89.99/mth Min. cost $79.99	Link not supplied
#8	Belong	Belong All Fixed Line nbn® NBN Standard Plus – Unlimited All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $36 off for 6 months - $55/mth for first 6 mths, then $91/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $55/mth for first 6 mths, then $91/mth Min. cost $55 Go to Site	$55/mth for first 6 mths, then $91/mth Min. cost $55	Go to Site
#9	Kogan Internet	Kogan Internet All Fixed Line nbn® Silver Unlimited All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $11/mth off for 12mths. $69.90/mth for first 12 months then revert back to $80.90/mth. Offer available until withdrawn. $69.90/mth for first 12 mths, then $80.90/mth Min. cost $69.90 Go to Site	$69.90/mth for first 12 mths, then $80.90/mth Min. cost $69.90	Go to Site
#10	Flip	Flip All Fixed Line nbn® Unlimited Family nbn50 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $16.90/mth off for 6 months - $68/mth for first 6mths then $84.90/mth. New customers only. Ends 31.10.26. T&Cs apply. $68/mth for first 6 mths then $84.90/mth Min. cost $68 Go to Site	$68/mth for first 6 mths then $84.90/mth Min. cost $68	Go to Site

Alex Choros

Managing Editor + Group Telco Editor | X | Instagram | Threads | LinkedIn

Alex Choros is the Managing Editor of WhistleOut Australia and an award-winning journalist. He's been writing about consumer technology for over a decade and is an expert on the Australian telco sector, to the point where he knows far too many phone and internet plans by heart. In addition to leading the WhistleOut editorial team, Alex is responsible for ruining the office Sonos with his troubled taste in music.

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