Family Max Fibre 500/50
Bundle & Save: Save $5/mth on Superloop home internet bill when you add a Superloop mobile service. T&Cs apply.
Plan Details
Service Description
Superloop’s Fibre Broadband service delivers high-speed broadband internet over one of their partner networks’ Fibre Optic Infrastructure to the Network Boundary Point at your premises. The network partner for this service will depend on your address.
Equipment Requirement
This plan requires you to have a compatible modem/router. To ensure the optimum performance of, and levels of support for your service, Superloop strongly recommends the use of a Superloop supplied and approved modem. If you choose to BYO modem, it is your responsibility to ensure that your modem is compatible with the service.
Other Features
- Manage Your Account: Superloop customers can obtain data usage information online through the Superloop members section.
- Cancelling Your Plan: You can cancel your Fibre-Fast service(s) at any time by giving Superloop 30 days’ notice.
- Data & Speed Tier Plan Changes: You may request to change your data plan and/or speed tier once per month at any time, at no cost, which will take effect at the beginning of the next billing cycle.
- Superloop PriceLock: New customers can lock in the list price of the plan they sign up to for 24 months for an upfront once off fee of $25. Terms and Conditions apply.
Optional Phone Service
Optional home phone plans available at extra cost.
Service Availability
Available subject to qualification on Superloop's website.
Superloop’s Fibre Broadband service delivers high-speed broadband internet over one of their partner networks’ Fibre Optic Infrastructure to the Network Boundary Point at your premises. The network partner for this service will depend on your address. Please visit the Superloop website to check your service availability.
The speed tier for your service is the theoretical maximum speed of the access line connecting your premises to Superloop partner network. The actual speeds you experience, particularly during busy periods, may be limited by demand in other parts of the network and will typically be much slower. For more information, please visit Superloop website.
Free Activation: Where advertised as such the broadband activation fee only is free. Depending on the service ordered, there may be additional up-front charges which will be charged as per Superloop Terms of Use. These charges include, but are not limited to, charges such as Phone Line Activation Fees or Copper Line Installation Charges, Lead-in or Additional Cabling, Equipment Charges such as Modems, Routers or Splitters, Missed Appointment Fees or any complex on site work required to provide a functional broadband service.
Full Cost Breakdown
| Description | Upfront | Monthly | |
|---|---|---|---|
| Plan | Superloop Family Max Fibre 500/50 | - | $95.00 |
| Modem | BYO Modem: $0 upfront | - | - |
| Deal |
Discount Offer: Get $21 off the Superloop Family Max Fibre 500/50 Unlimited Plan – $74/mth for the first 6 months, then $95/mth. New residential Fibre customers only. T&Cs apply. |
- | 6 x -$21.00 |
|
Bundle & Save: Save $5/mth on Superloop home internet bill when you add a Superloop mobile service. T&Cs apply. |
- | - | |
| Total | - | $74.00 | |
| Min. total cost $74 for first month | |||
Modem/Router Options
Superloop Awards
Internet Customer Satisfaction - Internet Speed 2026
Superloop's reputation for providing fast NBN has been verified once more, winning the Customer Satisfaction - Internet Speed award for the second year running. With a winning score of 4.32 out of 5, Superloop has slightly improved its customer satisfaction levels for speed of service.
Internet Customer Satisfaction - Internet Speed 2025
Superloop's score for this category was the highest recorded for any internet provider in any category and reinforces Superloop's reputation for providing fast NBN. With a winning score of 4.3 out of 5, Superloop wins the Internet Customer Satisfaction - Internet Speed award.
Internet Customer Satisfaction - Price 2025
Superloop wins the Internet Customer Satisfaction - Price award with a score of 3.9 out of 5. While this was the lowest scoring category of all, it's perhaps not surprising given our research shows the vast majority of people consider changing plans due to their cost, and kudos to Superloop for a pricing structure that the majority of its customers are satisfied with.
Internet Customer Satisfaction - Reliability 2025
Superloop ranked highest in what is clearly an important category, winning the Internet Customer Satisfaction - Reliability award with a score of 4.3 out of 5.
Most Satisfied Customers - Internet 2025
Superloop wins WhistleOut's inaugural Most Satisfied Customers - Internet award. Much like with the mobile categories, there were strong scores across the board for all the internet providers surveyed, and Superloop came out on top for the majority of categories. Superloop is one of Australia's increasingly popular smaller NBN providers. It's independently owned, every plan has unlimited data and it's amongst the fastest NBN providers for typical evening speeds.
