Aussie Broadband coronavirus responses includes unmetered usage and speed boosts

Aussie Broadband is the latest telco to announce a coronavirus assistance package, offering customers unmetered data, halting service suspensions, and in some cases, fasters speeds.

As of March 18, any customer on a plan that doesn't already have unlimited data will get unmetered usage between 6am to 6pm. This means that any data used during those times will not count toward a customer's monthly allowance.

Customers still on an NBN 12 plan will be change to a faster NBN 25 plan at no extra cost.

And lastly, Aussie Broadband will temporarily stop all service suspensions due to late payments. The telco also continues to offer a range of services for customers experiencing financial hardship, such as payment plans.

Aussie Broadband hasn't set an end-date on any of these measures, saying it would prefer to be flexible with its response to COVID-19.

Alex Choros

Managing Editor + Group Telco Editor | X | Instagram | Threads | LinkedIn

Alex Choros is the Managing Editor of WhistleOut Australia and an award-winning journalist. He's been writing about consumer technology for over a decade and is an expert on the Australian telco sector, to the point where he knows far too many phone and internet plans by heart. In addition to leading the WhistleOut editorial team, Alex is responsible for ruining the office Sonos with his troubled taste in music.

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