NBN Co will kick off what it's calling the "Targeted Upgrade" program in the middle of next year, in effect, forcing some Australians to upgrade to Fibre to the Premise (FTTP) or face getting cut off.
The program will focus on those already eligible for free upgrades to FTTP: Australians connecting to the NBN via Fibre to the Node (FTTN) and Fibre to the Curb (FTTC) technology types.
While there's still plenty of time before the Targeted Upgrade program kicks off, here's what we know so far.
Why is NBN Co forcing fibre upgrades?
The Targeted Upgrade program is designed to reduce reliance on copper in the NBN. FTTN and FTTC have lower speed potential than FTTP due to the amount of copper used as part of the technology. FTTN and FTTC customers are limited to maximum speeds of 100Mbps, while customers on FTTP can get NBN plans as fast as 2Gbps. That's 20 times faster.
In addition, copper is more expensive to repair and less resilient than fibre. Last year, NBN Co told WhistleOut that in the event of extreme weather, FTTP services can be restored in a few hours, while FTTN services took days.
When will NBN Co start forcing fibre upgrades?
NBN Co expects to start the Targeted Upgrade program in July next year. An initial 130,000 premises will be part of the program in the first year, followed by a cadence of 20,000 premises per month.
Who will be made to upgrade?
The Targeted Upgrade program is aimed at those on FTTN and FTTC connections in areas where free fibre upgrades are already available. The initial tranche of the Targeted Upgrade program will be based on complexity. Areas where upgrading individual premises is straightforward will be prioritised over those where the upgrades will be harder.
You can check the technology type of your address below:
What if I don't upgrade?
Customers who don't take up a free fibre upgrade as part of the Targeted Upgrade program will face disconnection. After an area becomes part of the Targeted Upgrade program, customers will have six months to request an FTTP upgrade. Customers who don't do this will have their connection suspended.
Requesting a fibre upgrade will restore connectivity. If a customer doesn't request a fibre upgrade within 30 days, their internet will be disconnected entirely. If this happens, the customer will need to order a new service to get back online.
Customers in an area part of the Targeted Upgrade program will be notified about the need to upgrade three times: at six months before disconnection, at three months, and at one month.
Will I need to pay more?
Customers upgrading as part of the Targeted Upgrade program will be able to stay on an NBN 50 plan when they switch over to fibre. This means pricing will stay the same - NBN 50 plans from providers are identical, no matter what technology type they're delivered on.
While customers on FTTP have the option to get a faster, more expensive plan, those that migrate over as part of the Targeted Upgrade program won't be required to take one of these up.
Can I upgrade to fibre early?
Over five million addresses are already eligible for free upgrades to FTTP, but just over one million have taken these up. The five million addresses represent everyone on FTTC and the majority of the FTTN footprint.
Anyone at any of these eligible addresses can request a fibre upgrade whenever by ordering an NBN 500 plan. Here are the most popular NBN 500 plans from participating providers:
NBN Co plans to waive the requirement to order an NBN 500 plan for customers on FTTC from July this year. This means FTTC customers will be upgraded to FTTP while staying on an NBN 50 plan.
Read more about requesting a free FTTP upgrade here.
Alex Choros
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