Telstra backs NBN plans with 30-day satisfaction guarantee

Alex Choros - Managing Editor + Group Telco Editor

Last updated 09 April 2018

Telstra backs NBN plans with 30-day satisfaction guarantee

Telstra is now backing its NBN plans with a 30-day satisfaction guarantee, allowing anyone to cancel their contract within their first month "for whatever reason" with no early termination or exit fees. Better yet, in most cases, you'll get a refund for your setup costs and first bill.

If you're not happy with your Telstra NBN service, Telstra will refund your first monthly plan fee, any speed boost charges, hardware repayment costs, and connection, installation and casual plan fees. Telstra will also let you keep any equipment you've received, other than Foxtel kit. Non-standard installation costs, NBN Co Installation fees, and other charges that aren't typically a part of a plan won't be refunded. You can cancel your plan and get your refund using Live Chat or over the phone.

All new Telstra NBN subscribers are eligible for the guarantee, on all of NBN plans.

Telstra's NBN plans are as follows:

All Fixed Line nbn®

Basic Internet Only Plan

All Fixed Line nbn®

nbn® 25/4 Mbps
Unlimited Data
Deal: Get 50% off any home nbn plan for 2 months. Add code PROMO at checkout. Ends 05.10.26. T&Cs apply.

$89/mth

Min. cost $44.50

Link not supplied

$89/mth

Min. cost $44.50

Link not supplied

Telstra joins Vodafone in being one of the few NBN providers to offer a "satisfaction guarantee". Vodafone's network guarantee is similar to Telstra's in that you have 30 days to cancel with your NBN plan after it's activated. You'll also get a refund, but you will need to return any hardware.

Vodafone's NBN plans are as follows:

FTTP, HFC

Home Fast+ nbn®

FTTP, HFC

nbn® 500/42 Mbps
Unlimited Data
Deal: Incl. $20/mth off for 12 mths, then reverts to $99/mth + Save $10/mth when you bundle with a mobile plan with Vodafone

$79/mth

Min. cost $79

Link not supplied

$79/mth

Min. cost $79

Link not supplied

While the majority of NBN providers don't have a "satisfaction guarantee" in the same sense as Telstra and Vodafone, there's plenty of ISPs who'll sell you a no-contract NBN plan with no setup fees. While you won't get a refund if you change telco, you also won't be penalised or charged termination fees.

Here are a couple of contract-free NBN 50 plans with no setup fees:

#1	amaysim	amaysim All Fixed Line nbn® NBN50 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $40/mth off for the first 6 months ($30 NBN Sale + $10 Standard Intro offer), then $85/mth. Ends 04.10.26 $45/mth for first 6 months, then $85/mth Min. cost $45 Go to Site	$45/mth for first 6 months, then $85/mth Min. cost $45	Go to Site
#2	Belong	Belong All Fixed Line nbn® NBN Standard Plus – Unlimited All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $36 off for 6 months - $55/mth for first 6 mths, then $91/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $55/mth for first 6 mths, then $91/mth Min. cost $55 Go to Site	$55/mth for first 6 mths, then $91/mth Min. cost $55	Go to Site
#3	Dodo Editor's Pick	Dodo All Fixed Line nbn® Editor's Pick nbn50 Unlimited Plan All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $87.99/mth. Ends 08.12.26. T&Cs apply. $57.99/mth for first 6 mths, then $87.99/mth Min. cost $57.99 Go to Site*	$57.99/mth for first 6 mths, then $87.99/mth Min. cost $57.99	Go to Site
#4	Tangerine Telecom	Tangerine Telecom All Fixed Line nbn® Value Plus NBN 50/20 All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: Includes $25/mth off for the first 6 mths, $64.90/month for first 6 months, then $89.90/month. $64.90/mth for first 6 mths, then $89.90/mth Min. cost $64.90 Go to Site	$64.90/mth for first 6 mths, then $89.90/mth Min. cost $64.90	Go to Site
#5	TPG	TPG All Fixed Line nbn® nbn50 Unlimited Plan All Fixed Line nbn® nbn® 50/17 Mbps Unlimited Data Deal: $69.99/mth for first 6 months, then $89.99/mth. T&Cs apply. $69.99/mth for first 6 mths, then $89.99/mth Min. cost $69.99 Link not supplied	$69.99/mth for first 6 mths, then $89.99/mth Min. cost $69.99	Link not supplied
#6	Aussie Broadband	Aussie Broadband All Fixed Line nbn® Value nbn - Unlimited All Fixed Line nbn® nbn® 47/18 Mbps Unlimited Data Deal: Includes $25 off for the first 6 months. Promo code SPRING25. $95/mth after promo ends 15.11.26 $70/mth for first 6 months, then $95/mth Min. cost $70 Link not supplied	$70/mth for first 6 months, then $95/mth Min. cost $70	Link not supplied

In other Telstra news, the telco also unveiled its "Smart Wi-Fi Booster", a wireless range extender designed to work with its modems. The Smart Wi-Fi Booster is designed for larger houses to increase the reach of a home Wi-Fi network by providing additional points where devices can connect.

The Smart Wi-Fi Booster works with all Telstra supplied modems (but only Telstra modems), and is available to new and existing customers. You can grab a two pack for $180 outright, or $7.50 per month over a 24-month contract.

Alex Choros

Managing Editor + Group Telco Editor | X | Instagram | Threads | LinkedIn

Alex Choros is the Managing Editor of WhistleOut Australia and an award-winning journalist. He's been writing about consumer technology for over a decade and is an expert on the Australian telco sector, to the point where he knows far too many phone and internet plans by heart. In addition to leading the WhistleOut editorial team, Alex is responsible for ruining the office Sonos with his troubled taste in music.

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