MATE: Everything you need to know

Anula Wiwatowska - Offsite Editorial Lead

Last updated 07 February 2020

In this Guide

Who is MATE?
Who owns MATE?
MATE NBN Plans
What makes MATE different?
How to sign up to a MATE NBN plan
MATE FAQs

Jumping onto the MATE website does feel a bit like talking to your very Aussie, very friendly neighbour.

The branding is undeniably Australian, with it's main focus seeming to be creating friendships with customers.

Through the customer journey, the provider's underlying question seems to be, what can we do to help you mate?

Who is MATE?

Founded in 2015 in the wake of the NBN roll out, MATE is an all Australian internet service provider that claims to make the process simple.

The team at MATE say they put their customers first, with one of the founders saying that they act by the motto "treat customers how we would like to be treated". The provider won the 2019 Service Champion at the Australian Service Excellence Awards, so we can assume they treat their customers pretty well.

After growing 3,703% revenue in 3 years, it does seem like these mates are doing something right.

Who owns MATE?

MATE is owned by two brothers, David and Mark Fazio, and their business partner, Jonathan Dundovic. They delved into the market when they realised that the NBN was moving and shaking the Australian internet marketplace.

In an interview, David said that he realised for the first time in a long time, people were actively looking for deals. The partners say that they wanted to make the whole process less confusing for customers.

MATE NBN Plans

MATE offers the usual NBN tiers with some slightly different names. Every plan with MATE has no set up fees, contracts or data limits. The only difference between the plans is the speed:

NBN 12 (Basic) speed AKA. good mates nbn - best for small households of 1-2 people
NBN 50 (Standard Plus) speed AKA. best mates nbn - best for medium-size households of 3-4 people
NBN 100 (Premium) speed AKA. soul mates nbn - best for larger households of 5+ people as well as anyone who regularly downloads or uploads large files

#1	Dodo Editor's Pick	Dodo FTTP, HFC Editor's Pick nbn500 Unlimited Plan FTTP, HFC nbn® 500/48 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $92.99/mth. Ends 08.12.26. T&Cs apply. $62.99/mth for first 6 mths, then $92.99/mth Min. cost $62.99 Go to Site*	$62.99/mth for first 6 mths, then $92.99/mth Min. cost $62.99	Go to Site
#2	SpinTel	SpinTel All Fixed Line nbn® Home Starter 25/10 All Fixed Line nbn® nbn® 25/8 Mbps Unlimited Data WhistleOut Special: Includes $28.95 off your plan for first 6 months! $41/mth for first 6 months, then $69.95/mth $41/mth for first 6 mths, then $69.95/mth Min. cost $41 Go to Site	$41/mth for first 6 mths, then $69.95/mth Min. cost $41	Go to Site
#3	Tangerine Telecom	Tangerine Telecom FTTP, HFC Speedy Max NBN 500/50 FTTP, HFC nbn® 500/42.5 Mbps Unlimited Data Deal: Includes $33/mth off for the first 6 mths, $59.90/mth for first 6 mths, then $92.90/mth. Ends 30.10.26 $59.90/mth for first 6 mths, then $92.90/mth Min. cost $59.90 Go to Site	$59.90/mth for first 6 mths, then $92.90/mth Min. cost $59.90	Go to Site
#4	Superloop	Superloop FTTP, HFC Family Max nbn500/50 FTTP, HFC nbn® 500/45 Mbps Unlimited Data Deal: Incl. $21/mth off for 6 mths! $74/mth for 6 mths, then $95/mth + Bundle & Save $74/mth for first 6 mths, then $95/mth Min. cost $74 Go to Site	$74/mth for first 6 mths, then $95/mth Min. cost $74	Go to Site
#5	amaysim	amaysim FTTP, HFC NBN500 FTTP, HFC nbn® 500/43 Mbps Unlimited Data Deal: Includes $40/mth off for the first 6 months ($30 NBN Sale + $10 Standard Intro Offer), then $90/mth. Ends 20.10.26 $50/mth for first 6 months, then $90/mth Min. cost $50 Go to Site	$50/mth for first 6 months, then $90/mth Min. cost $50	Go to Site
#6	TPG	TPG FTTP, HFC nbn Home Fast Unlimited Plan FTTP, HFC nbn® 500/42 Mbps Unlimited Data Deal: Save $240 over 12mths! $74.99/mth for first 12 months, then $94.99/mth. Min cost $84.99 if modem returned. T&Cs apply $74.99/mth for first 12 mths, then $94.99/mth Min. cost $74.99 Link not supplied	$74.99/mth for first 12 mths, then $94.99/mth Min. cost $74.99	Link not supplied
#7	Flip Editor's Pick	Flip All Fixed Line nbn® Editor's Pick Unlimited Premium nbn25 All Fixed Line nbn® nbn® 25/8 Mbps Unlimited Data Deal: Incl. $17.90/mth off for 12 months - $48/mth for first 12 mths then $65.90/mth. New customers only. Ends 31.10.26. T&Cs apply. $48/mth for first 12 mths then $65.90/mth Min. cost $48 Go to Site	$48/mth for first 12 mths then $65.90/mth Min. cost $48	Go to Site
#8	iiNet	iiNet FTTP, HFC nbn500 Liimitless FTTP, HFC nbn® 500/42 Mbps Unlimited Data Deal: Includes $25/mth off for 6 mths - $69.99/mth for first 6 months, then $94.99/mth. Use code SAVE25FOR6 $69.99/mth + $10 Upfront for first 6 mths, then $94.99/mth Min. cost $79.99 Link not supplied	$69.99/mth + $10 Upfront for first 6 mths, then $94.99/mth Min. cost $79.99	Link not supplied
#9	Exetel	Exetel FTTP, HFC One Plan 500/50 FTTP, HFC nbn® 500/45 Mbps Unlimited Data $80/mth Min. cost $80 Go to Site	$80/mth Min. cost $80	Go to Site
#10	Belong	Belong FTTP, HFC NBN Fast – Unlimited FTTP, HFC nbn® 500/40 Mbps Unlimited Data Deal: Includes $36 off for 6 months - $59/mth for first 6 mths, then $95/mth (Offer ends 04.11.26) + Free $80 Mobile SIM $59/mth for first 6 mths, then $95/mth Min. cost $59 Go to Site	$59/mth for first 6 mths, then $95/mth Min. cost $59	Go to Site

If none of these tickle your fancy, then take a look at our most popular NBN plans.

#1	Dodo Editor's Pick	Dodo FTTP, HFC Editor's Pick nbn500 Unlimited Plan FTTP, HFC nbn® 500/48 Mbps Unlimited Data Deal: Incl. $30/mth discount for 6 months based on the standard price $92.99/mth. Ends 08.12.26. T&Cs apply. $62.99/mth for first 6 mths, then $92.99/mth Min. cost $62.99 Go to Site*	$62.99/mth for first 6 mths, then $92.99/mth Min. cost $62.99	Go to Site
#2	SpinTel	SpinTel All Fixed Line nbn® Home Starter 25/10 All Fixed Line nbn® nbn® 25/8 Mbps Unlimited Data WhistleOut Special: Includes $28.95 off your plan for first 6 months! $41/mth for first 6 months, then $69.95/mth $41/mth for first 6 mths, then $69.95/mth Min. cost $41 Go to Site	$41/mth for first 6 mths, then $69.95/mth Min. cost $41	Go to Site
#3	Tangerine Telecom	Tangerine Telecom FTTP, HFC Speedy Max NBN 500/50 FTTP, HFC nbn® 500/42.5 Mbps Unlimited Data Deal: Includes $33/mth off for the first 6 mths, $59.90/mth for first 6 mths, then $92.90/mth. Ends 30.10.26 $59.90/mth for first 6 mths, then $92.90/mth Min. cost $59.90 Go to Site	$59.90/mth for first 6 mths, then $92.90/mth Min. cost $59.90	Go to Site
#4	Superloop	Superloop FTTP, HFC Family Max nbn500/50 FTTP, HFC nbn® 500/45 Mbps Unlimited Data Deal: Incl. $21/mth off for 6 mths! $74/mth for 6 mths, then $95/mth + Bundle & Save $74/mth for first 6 mths, then $95/mth Min. cost $74 Go to Site	$74/mth for first 6 mths, then $95/mth Min. cost $74	Go to Site
#5	amaysim	amaysim FTTP, HFC NBN500 FTTP, HFC nbn® 500/43 Mbps Unlimited Data Deal: Includes $40/mth off for the first 6 months ($30 NBN Sale + $10 Standard Intro Offer), then $90/mth. Ends 20.10.26 $50/mth for first 6 months, then $90/mth Min. cost $50 Go to Site	$50/mth for first 6 months, then $90/mth Min. cost $50	Go to Site
#6	TPG	TPG FTTP, HFC nbn Home Fast Unlimited Plan FTTP, HFC nbn® 500/42 Mbps Unlimited Data Deal: Save $240 over 12mths! $74.99/mth for first 12 months, then $94.99/mth. Min cost $84.99 if modem returned. T&Cs apply $74.99/mth for first 12 mths, then $94.99/mth Min. cost $74.99 Link not supplied	$74.99/mth for first 12 mths, then $94.99/mth Min. cost $74.99	Link not supplied
#7	Flip Editor's Pick	Flip All Fixed Line nbn® Editor's Pick Unlimited Premium nbn25 All Fixed Line nbn® nbn® 25/8 Mbps Unlimited Data Deal: Incl. $17.90/mth off for 12 months - $48/mth for first 12 mths then $65.90/mth. New customers only. Ends 31.10.26. T&Cs apply. $48/mth for first 12 mths then $65.90/mth Min. cost $48 Go to Site	$48/mth for first 12 mths then $65.90/mth Min. cost $48	Go to Site
#8	Starlink	Starlink Starlink Residential 100 Mbps Satellite Download Speeds: Up to 100 Mbps (typically 80-100 Mbps) Upload Speeds: 15-35 Mbps Unlimited Data $75/mth Min. cost $75 Go to Site	$75/mth Min. cost $75	Go to Site
#9	iiNet	iiNet FTTP, HFC nbn500 Liimitless FTTP, HFC nbn® 500/42 Mbps Unlimited Data Deal: Includes $25/mth off for 6 mths - $69.99/mth for first 6 months, then $94.99/mth. Use code SAVE25FOR6 $69.99/mth + $10 Upfront for first 6 mths, then $94.99/mth Min. cost $79.99 Link not supplied	$69.99/mth + $10 Upfront for first 6 mths, then $94.99/mth Min. cost $79.99	Link not supplied
#10	Exetel	Exetel FTTP, HFC One Plan 500/50 FTTP, HFC nbn® 500/45 Mbps Unlimited Data $80/mth Min. cost $80 Go to Site	$80/mth Min. cost $80	Go to Site

What makes MATE different?

MATE has made it pretty clear that it wants to be friends, and you'd expect your mates to hook you up. The provider's goal is to make things simple, which in this case means;

no contracts, ever
unlimited data
Australian based support
no set up fees
no plan change fees
1 month, risk free guarantee

A standout has to be their one month, risk free guarantee. If you're not stoke with your NBN service, MATE promise to refund you your plan fee in full. This includes the cost of any modem purchased through them, provided you return it in "as new" condition.

How to sign up to a MATE plan?

Once your home or business is NBN ready (check our address search here if you’re not sure), then the rest of the process is quick and easy. You'll just need a few details to get through the order, so have your current plan details on hand.

Just follow the steps and get connected

Choose if you want nbn+mobile, nbn only or an nbn+home phone package.
Pick your speed tier.
If you're changing providers, pop in your existing service number and any promo codes you might have.
Confirm if you need a home phone or not.
Tack on a mobile bundle too if you feel like it.
Select if you need a modem or not.
Fill in your details.
Pay.

Depending on your NBN connection type, it will take anywhere between two days to four weeks to get connected. If no external box has been installed or you've got a hybrid fibre-coxial (HFC) connection, the average wait time is four weeks. If you already have an existing NBN plan, then it should take no longer than 3 days to have you up and running.

MATE FAQs

How fast are MATE NBN speeds?

MATE offers plans on three NBN speed tiers:

NBN 12 (Basic)
NBN 50 (Standard Plus)
NBN 100 (Premium)

During peak times MATE reports typical evening speeds of 10Mbps for its NBN 12 (Basic) plan, 42 Mbps for Standard Plus, and 83 Mbps for Premium. These speeds are on par across most major providers, but you can read more in our fastest NBN provider guide.

Does MATE do anything apart from NBN?

Yes it does, MATE also offers SIM-only plans powered by the Telstra network.. You can get between 5GB and 40GB per month for between $20 and $40. Bundling a MATE SIM only plan with your NBN can save you $10 per month.

We've got them here for you below.

#1	amaysim	amaysim 7-day UNLIMITED 10GB Plan 10GB data at download speeds up to 150Mbps Optus 5G in selected areas with 5G devices ex. NT $10.00 Per 7 Day Renewal Link not supplied	$10.00 Per 7 Day Renewal	Link not supplied
#2	Pivotel	Pivotel 25GB Mobile Swift Plan 25GB data On the Vodafone 4G Mobile Network Deal: Incl. 50% off - $11.45/mth for first 6 months, then $22.90/mth ongoing. Offer ends 31.10.2026. T&Cs apply. $11.45/mth Min. cost $11.45 Go to Site	$11.45/mth Min. cost $11.45	Go to Site
#3	SpinTel Editor's Pick	SpinTel Editor's Pick $23 Mobile Plan 25GB data at download speeds up to 150Mbps Optus 5G in selected areas with 5G devices ex. NT WhistleOut Special: Enjoy $11 off for the first 6 months for new customers - $12/mth for first 6 months, then $23/mth $12.00/mth Min. cost $12 Go to Site	$12.00/mth Min. cost $12	Go to Site
#4	OnePass mobile	OnePass mobile 28 Day Plan - 22GB 22GB data at download speeds up to 150Mbps Optus 5G in selected areas with 5G devices ex. NT Deal: Save $12.50 - Get 22GB for only $12.50 for the first 6 recharges! Recharges $25/22GB. New customers only. T&Cs apply $12.50 Per 28 Day Renewal Link not supplied	$12.50 Per 28 Day Renewal	Link not supplied
#5	Vodafone	Vodafone $13 Prepaid Plus Recharge 5GB data Vodafone 5G Network in selected areas with 5G devices Deal: Get 1GB extra data on every Automatic Recharge when you opt-in to Automatic Recharge $13.00 Per 7 Day Renewal Link not supplied	$13.00 Per 7 Day Renewal	Link not supplied
#6	Moose Mobile	Moose Mobile Moose 23 SIM Only 30GB data at download speeds up to 150Mbps On the Vodafone 4G Mobile Network Deal: Get 30GB for $14 – Includes $9 off for first 6 months, then reverts to $23. Offer ends 30.06.27 $14.00/mth Min. cost $14 Link not supplied	$14.00/mth Min. cost $14	Link not supplied
#7	Swoop	Swoop 30GB SIM Only 5G 30GB data at download speeds up to 150Mbps Vodafone 5G Network in selected areas with 5G devices Deal: Includes $11 off for first 6 months - $14/mth for first 6 months then $25/mth after that. Offer ends 30.06.27 $14.00/mth Min. cost $14 Go to Site	$14.00/mth Min. cost $14	Go to Site
#8	Boost Mobile	Boost Mobile $14 Prepaid 6GB data at download speeds up to 150Mbps Telstra 5G Network in selected areas with 5G devices $14.00 Per 7 Day Renewal Go to Site	$14.00 Per 7 Day Renewal	Go to Site
#9	Lyca Mobile Editor's Pick	Lyca Mobile Editor's Pick Unlimited Plan S 50GB data at download speeds up to 100Mbps Vodafone 5G Network in selected areas with 5G devices Deal: $15 for first 6 renewals when you activate this plan. Offer ends 31.12.26. T&Cs apply $15.00 Per 28 Day Renewal Link not supplied	$15.00 Per 28 Day Renewal	Link not supplied
#10	iiNet	iiNet 30GB Small Plan 30GB data at download speeds up to 150Mbps Vodafone 5G Network in selected areas with 5G devices Deal: 50% off - $15/mth for first 6 months, then $30/mth ongoing. Available until withdrawn. T&Cs apply. $15.00 Per 1 Month Renewal Link not supplied	$15.00 Per 1 Month Renewal	Link not supplied

What if I want to cancel?

All of MATE's services are contract-free and have no cancellation fees. There's no minimum term and the service will roll on month to month, until you notify the company that you would like to withdraw.

Be warey though, MATE doesn't offer pro-rata refunds or credits if you cancel mid billing period, so you'll need to plan accordingly.

Anula Wiwatowska

Offsite Editorial Lead | Instagram

Anula is the Off-Site Editorial Lead for WhistleOut Australia, and an award winning tech journalist. She has been writing about the Australian telco industry, and consumer technology for over five years, and has been known to tell her Uber driver which phone they should upgrade to next.

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