Announcing the internet provider Australians rated highest for speed satisfaction in WhistleOut's 2026 survey.
Superloop's reputation for fast NBN has been confirmed once more, winning the Customer Satisfaction - Internet Speed award for the second year running. With a winning score of 4.32 out of 5, Superloop has slightly improved its customer satisfaction levels for speed of service.
Speed satisfaction, reported directly by customers, is what this award measures, drawn from a survey of more than 1,000 Australians about their home internet experience. Providers only become eligible once at least 50 of their customers responded, each having held the service for a minimum of three months to ensure the feedback is based on genuine, ongoing use. Respondents rated their satisfaction with the speed of their home internet on a scale from 1, extremely dissatisfied, to 5, extremely satisfied. Those ratings were averaged for every qualifying provider, and the provider posting the highest average speed satisfaction figure wins.
| Year | Winner | Runner-up |
|---|---|---|
| 2025 | Superloop | - |
Superloop was named the 2026 winner of the Internet Customer Satisfaction - Internet Speed award.
Yes, this is Superloop's second consecutive win in this category, with a score of 4.32 out of 5.
No. Award placements are editorially independent of any commercial relationship with providers. See our How We Work page for details on how WhistleOut earns money.