Articles Tagged Bill shock
Telcos will need to better assist customers struggling to pay bills from March
A new Telecommunications Industry Standard on Financial Hardship will soon come into effect and make it easier to access financial hardship programs for phone and internet bills.
How to save money when using your phone overseas
Using your smartphone overseas can cause serious bill shock. Find out how to avoid a huge bill with our expert telco travel hacks.
Google's new Android app will help save your data
Google has unveiled Datally: a new app for Android designed to cut down on excess mobile phone data use.
ACCAN says third party bill charges are costing us millions
Ever been surprised by a third party charge on your mobile phone bill? You're not alone.
Need a New Telstra Plan? Say Goodbye to Bill Shock
Never fear, Telstra is here... finally. After Optus and Voda embraced auto-upgrades last year, Telstra has followed suit
Per MB billing: the hidden data vampire
Not all data plans are create equal, especially when you compare the different ways telcos bill for data use.
Full throttle: can slower speeds save us from bill shock headaches?
Excess usage charges is such a problem in Australia that we made up a catchy name for it. But could telcos dodge these customer relations headaches by throttling our download speeds?
Telstra confesses to overcharging $30-million for roaming data
Australia's biggest telco has fessed up to a massive, long-term blunder, with hundreds of thousands of customers being overcharged while overseas.
Vodafone first to fair international roaming charges
Vodafone's new Roam like Home charge is a fair way to charge for overseas use, with a flat fee and the same monthly allowance you have at home.
ACMA introduces overseas roaming standard, but does it go far enough?
New ACMA guidelines will force telcos to communicate charges and alerts to travelling customers, but some think the changes could go further.
