Articles Tagged TIO
TIO calls on government to address telco inequality in regional Australia
The TIO has 12 recommendations for telcos, the ACMA, and the government.
As complaints pile up Australians are looking for better consumer protections
Issues with digital services are widespread with nowhere for consumers to go.
Financial stress and hardship top complaints to TIO last quarter
The high cost of living is seeing more households stressed about finances.
More Aussies want compensation for telco issues, says TIO
The latest data from the Telecommunications Industry Ombudsman has revealed that complaints are up, despite a dip in regional issues.
Telco complaints spike by 13% after the 3G shutdown
The TIO says things are still headed in the wrong direction
30% of telco complaints remain unsolved
A new follow-up process is capturing unresolved disputes.
New report reveals the top five complaints plaguing telco customers
While the number of complaints the TIO is receiving is going down, core issues remain a stubborn challenge for consumers.
How to complain to your telco the right way (and get the problem actually fixed)
If you’re having real problems with your telco, just whining to your friends isn’t going to fix anything. You’re going to have to make a formal complaint.
Revealed: Top 5 complaints Australians have about their telcos
The Telecommunications Industry Ombudsman received 60,998 complaints about landline, mobile and internet services between 1 July and 31 December, 2018. Here are the most common complaints.
TIO's six-month update shows rise in complaints from telco customers
The Telecommunications Industry Ombudsman's six-month report shows we still have plenty to complaint about when it comes to mobile and broadband.
