Articles Tagged TIO
TIO Annual Report sees telco complaints spike in 2017
The TIO's has released its annual report on the most-hated telcos. How does yours stack up?
ACCAN says third party bill charges are costing us millions
Ever been surprised by a third party charge on your mobile phone bill? You're not alone.
Vodafone improving customer service, but losing market share
Vodafone has the lowest number of TIO complaints of any telco - but still may be losing customers to Telstra.
Vaya achieves stunning turn around in TIO complaints index
Vaya used to have a big problem with customer service, but this could be a thing of the past if a new report according to a new TIO report.
New Phone Problems, Coverage Not Up To Scratch: What To Do Next
Have you bought a new phone on a plan and discovered that your service isn't as good as you need it to be? Here are a few things to know before negotiating with your new telco service provider.
Vodafone lead with telco complaints at 18 month low
Far fewer people are making complaints with the TIO than any time in the past 18 months.
Vaya ugly outlier in encouraging TIO complaints report
While the mobile industry continues to generate customer complaints, one telco is on a concerning trend.
