There are few things worse than when you finally getting settled in to watch a movie at the end of a long day and getting slammed with an error code.
So to save you furiously Googling and scouring help pages, we’ve compiled all of Stan's error codes in one place, what they mean and how to fix them.
Stan error code 1
This is one of the more common codes experienced on Stan.
Stan error code 1 indicates your internet connection is lost or weak.
If you want to get the most out of a Stan subscription, you'll need an internet plan with enough speed for interruption-free viewing.
The majority of internet plans come with unlimited data so you don't need to worry about capacity. It's more a matter of speed, which is a resourced shared across the devices in your home.
We recommend signing up for a least an NBN 50 plan for households of between 2-4 people. Up to 50Mbps is more than enough bandwidth for different members of the household to be streaming on their own devices at the same time.
See the cheapest NBN 50 plans and cheapest plans from other speed tiers in WhistleOut's database:
|
#1
|
Superloop
FTTP, HFC
Creator nbn250/100
$82/mth
Min. cost $82
|
|
#2
|
Aussie Broadband
FTTP
Super-Fast Pro nbn - Unlimited
$114/mth
Min. cost $114
Link not supplied
|
|
#1
|
amaysim
FTTN, FTTB, FTTC
NBN100
$50/mth
Min. cost $50
|
|
#2
|
Belong
FTTN, FTTB, FTTC
NBN Premium – Unlimited
$59/mth
Min. cost $59
|
|
#3
|
Dodo
FTTN, FTTB, FTTC
Editor's Pick
nbn100 Unlimited Plan
$62.99/mth
Min. cost $62.99
|
|
#4
|
Moose NBN
FTTN, FTTB, FTTC
nbn 100/20 Elite
$63.80/mth
Min. cost $63.80
Link not supplied
|
|
#5
|
Tangerine Telecom
FTTN, FTTB, FTTC
Speedy NBN 100/20
$67.90/mth
Min. cost $67.90
|
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#6
|
Flip
FTTN, FTTB, FTTC
Unlimited Turbo Boost nbn100
$69/mth
Min. cost $69
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#7
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Kogan Internet
FTTN, FTTB, FTTC
Gold Unlimited
$69.90/mth
Min. cost $69.90
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|
#8
|
iiNet
FTTN, FTTB, FTTC
nbn Home Fast Liimitless
$69.99/mth
+ $10 Upfront
Min. cost $79.99
Link not supplied
|
|
#9
|
Swoop
FTTN, FTTB, FTTC
nbn® Home Fast
$72/mth
Min. cost $72
Link not supplied
|
|
#10
|
Superloop
FTTN, FTTB, FTTC
Family nbn100/20
$74/mth
Min. cost $74
|
|
#1
|
Tangerine Telecom
FTTN, FTTB, FTTC
Speedy Plus NBN 100/40
$73.90/mth
Min. cost $73.90
|
|
#2
|
Swoop
FTTN, FTTB, FTTC
nbn® Home Fast+
$82/mth
Min. cost $82
Link not supplied
|
|
#3
|
Superloop
All Fixed Line nbn®
Power home nbn100/40
$82/mth
Min. cost $82
|
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#4
|
MATE
All Fixed Line nbn®
You Beaut nbn 100/40
$85/mth
Min. cost $85
Link not supplied
|
|
#5
|
More
FTTN, FTTB, FTTC
Fast Plus NBN
$110/mth
Min. cost $110
Link not supplied
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|
#6
|
Aussie Broadband
FTTN, FTTB, FTTC
Fast Plus nbn - Unlimited
$114/mth
Min. cost $114
Link not supplied
|
|
#1
|
Superloop
FTTP, HFC
Creator nbn250/100
$82/mth
Min. cost $82
|
|
#2
|
Aussie Broadband
FTTP
Super-Fast Pro nbn - Unlimited
$114/mth
Min. cost $114
Link not supplied
|
|
#1
|
Dodo
FTTP, HFC
Editor's Pick
nbn500 Unlimited Plan
$62.99/mth
Min. cost $62.99
|
|
#2
|
Tangerine Telecom
FTTP, HFC
Speedy Max NBN 500/50
$59.90/mth
Min. cost $59.90
|
|
#3
|
Superloop
FTTP, HFC
Family Max nbn500/50
$74/mth
Min. cost $74
|
|
#4
|
amaysim
FTTP, HFC
NBN500
$50/mth
Min. cost $50
|
|
#5
|
TPG
FTTP, HFC
nbn Home Fast Unlimited Plan
$74.99/mth
Min. cost $74.99
Link not supplied
|
|
#6
|
iiNet
FTTP, HFC
nbn500 Liimitless
$69.99/mth
+ $10 Upfront
Min. cost $79.99
Link not supplied
|
|
#7
|
SpinTel
FTTP, HFC
Home Turbo 500/50
$69/mth
Min. cost $69
|
|
#8
|
Exetel
FTTP, HFC
One Plan 500/50
$80/mth
Min. cost $80
|
|
#9
|
Belong
FTTP, HFC
NBN Fast – Unlimited
$59/mth
Min. cost $59
|
|
#10
|
Aussie Broadband
FTTP, HFC
Fast Fibre - Unlimited
$79/mth
Min. cost $79
Link not supplied
|
|
#1
|
SpinTel
FTTP, HFC
Home Turbofast 750/50
$69/mth
Min. cost $69
|
|
#2
|
Dodo
FTTP, HFC
nbn Home Superfast Plan
$69.99/mth
Min. cost $69.99
|
|
#3
|
TPG
FTTP, HFC
nbn Home Superfast Unlimited Plan
$74.99/mth
Min. cost $74.99
Link not supplied
|
|
#4
|
Superloop
FTTP, HFC
Megaspeed nbn750/50
$79/mth
Min. cost $79
|
|
#5
|
iiNet
FTTP, HFC
nbn Home Superfast Liimitless
$74.99/mth
+ $10 Upfront
Min. cost $84.99
Link not supplied
|
|
#6
|
Telstra
FTTP, HFC
Upfront Internet Plan Ultimate
$129/mth
Min. cost $64.50
Link not supplied
|
|
#7
|
iPrimus
FTTP, HFC
Home Superfast Plan
$107/mth
Min. cost $107
Link not supplied
|
|
#8
|
Aussie Broadband
FTTP, HFC
Superfast Fibre - Unlimited
$119/mth
Min. cost $119
Link not supplied
|
|
#9
|
Kogan Internet
FTTP, HFC
nbn750 Platinum Unlimited
$84.90/mth
Min. cost $84.90
|
|
#10
|
Vodafone
FTTP, HFC
Home Superfast nbn®
$84/mth
Min. cost $84
Link not supplied
|
|
#1
|
amaysim
FTTP, HFC
NBN1000
$70/mth
Min. cost $70
|
|
#2
|
Belong
FTTP, HFC
NBN Ultrafast – Unlimited
$75/mth
Min. cost $75
|
|
#3
|
SpinTel
FTTP, HFC
Home Ultrafast 1000/100
$76/mth
Min. cost $76
|
|
#4
|
Dodo
FTTP, HFC
nbn Home Ultrafast Plan
$79.99/mth
Min. cost $79.99
|
|
#5
|
TPG
FTTP, HFC
nbn Home Ultrafast Unlimited Plan
$84.99/mth
Min. cost $84.99
Link not supplied
|
|
#6
|
iiNet
FTTP, HFC
nbn Home Ultrafast Liimitless
$84.99/mth
+ $10 Upfront
Min. cost $94.99
Link not supplied
|
|
#7
|
Swoop
FTTP, HFC
nbn® Home Ultrafast
$85/mth
Min. cost $85
Link not supplied
|
|
#8
|
Superloop
FTTP, HFC
Lightspeed nbn1000/100
$89/mth
Min. cost $89
|
|
#9
|
Tangerine Telecom
FTTP, HFC
Ultraspeedy NBN 1000/100
$89.90/mth
Min. cost $89.90
|
|
#10
|
Vodafone
FTTP, HFC
Home Ultrafast nbn®
$94/mth
Min. cost $94
Link not supplied
|
Stan error codes A9 to A35
Stan error codes starting with A refer to video playback issues. Your first point of call should be to restart the app, clear your cache and check your internet connection. If these don’t fix the problem then we will provider further troubleshooting where possible.
| Code | Issue | Troubleshoot |
|---|---|---|
| Error code A9 | Video can’t be played on mobile or streaming box | Fix it |
| Error code A10 | Reached maximum amount of streams | Fix it |
| Error code A17 | Device caching issues | Fix it |
| Error code A18 | Device DRM issues | Fix it |
| Error code A19 | Video can’t be played | Fix it |
| Error code A20 | Network or licensing acquisition issue | Fix it |
| Error code A24 | Network or browser caching issue | Fix it |
| Error code A25 | Unsupported device or caching issue | Fix it |
| Error code A26 | Outside of streaming region | Fix it |
| Error code A27 | Hardware issue - HDMI or HDCP limitations | Fix it |
| Error code A28 | Internet connection lost | Fix it |
| Error code A29 | Unexpected app error | Fix it |
| Error code A30 | Network or system firmware issues | Fix it |
| Error code A33 | Web browser is old or unsupported | Fix it |
| Error code A34 | Network connection issues | Fix it |
| Error code A35 | Screen mirroring to an external display is unsupported | Fix it |
Fix error code A9
Stan error code A9 will require a system reboot. If restarting the app, clearing your cache, and checking your internet connection and speed didn't work then there are still ways to fix this error. Below is how to fix the issue on your chosen device:
Media Streaming Devices:
- Powercycle your device and router or modem
Mobile and Tablets
- Reboot your mobile device and modem or router
- Uninstall and reinstall the Stan app
For detailed instructions on how to perform each of these, please visit the Stan website.
Fix error code A10
To clear Stan error code A10, you will need to stop playing on other devices or upgrade your Stan subscription in order to watch.
If you cannot understand why this error code has been served to you, try logging out of all accounts and resetting your password, just in case you logged into someone else's device and never logged out for example, a hotel room.
Fix error code A17
The fix depends on what device you're streaming from. Try one or all of these methods until the error code clears:
For TVs and Media Streaming Devices:
- Powercycle your TV and modem or router
- Clear the Stan app cache (click on your Profile, go to About, select Clear Stan Application Storage, click Confirm and Log Out
- Uninstall and reinstall the Stan App
- Try streaming in Safe Mode
For Android and iOS Mobile Devices:
- Restart your mobile device
- Uninstall and reinstall the Stan app
- Try streaming in Safe Mode
If you are trying to connect to a TV via HDMI, Stan does not support this method and is likely why you're receiving this error code A17.
For detailed instructions on how to perform each of these, please visit the Stan website.
Fix error code A18
DRM (or Digital Rights Management) issues are usually resolved by restarting the app, clearing your cache, and checking your internet connection and speed. If this doesn't work here are some fixes for various streaming device types:
Google TVs and Streaming Devices
- Powercycle your Android TV and modem or router
- Soft reboot your Android TV
- Try streaming in Safe Mode
Android Mobiles and Tablets
- Clear Stan app cache
- Restart your Android mobile or tablet
- Uninstall and reinstall the Stan app
Chromecast devices
- Powercycle your Chromecast and modem or router
- Update your Stan app
For detailed instructions on how to perform each of these, please visit the Stan website.
Fix error code A19
You should be able to fix error code A19 by the following methods for various streaming devices:
TVs, Gaming Consoles and Streaming Devices
- Powercycle your device and modem or router
- Check your connection speed
- Update your TVs software and app version
- Try streaming in Safe Mode
Mobiles and Tablets
- Reboot your mobile device
- Uninstall and reinstall the Stan app
- Try streaming in Safe Mode
Mac and PCs
- Clear your web browser cache
- Powercycle your device and modem or router
- Check your connection speed
For detailed instructions on how to perform each of these, please visit the Stan website.
Fix error code A20
You should be able to fix error code A20 by restarting your device, or updating your firmware. Here are some steps for fixing these based on various streaming devices:
TVs, Gaming Consoles and Streaming Devices
- Powercycle your device and modem or router
- Clear Stan app cache
- Check your connection speed
- Update your TVs software and app version
- Try streaming in Safe Mode
Mobiles and Tablets
- Reboot your mobile device
- Uninstall and reinstall the Stan app
- Try streaming in Safe Mode
- Check your connection speed
Mac and PCs
- Clear your web browser cache
- Powercycle your computer and modem or router
- Check your connection speed
Chromecast devices
- Powercycle your Chromecast and modem or router
- Update your Stan app
- Check your connection speed
For detailed instructions on how to perform each of these, please visit the Stan website.
Fix error code A24
For network or browsing cache issues which cause this error code, simply clear your web browser cache, powercycle your computer and modem or router and check your internet connection speed.
For detailed instructions on how to perform each of these, please visit the Stan website.
Fix error code A25
Stan error code A25 occurs when an unsupported device is being used or a caching issue is occurring. A common instance is during Stan Sport replay. Some devices may not support livestreaming, thus prompting this error code.
Check the list of compatible devices in our everything you need to know about Stan guide.
Otherwise if it is a caching issue, check out the detailed instructions on how to perform each fix for Roku, TVS, Gaming Consoles, Streaming Devices, Mobiles, Tablets and Chromecast devices by visiting the Stan website.
Fix error code A26
If you are seeing this error it means you may be attempting to stream from outside of the country or a VPN may be blocking you from watching. Stan is only available within Australia, ensure any VPNs you may be using are from within the country.
If you are in Australia yet still receiving this message, clearing your cache should fix the problem.
Fix error code A27
You're likely to receive this error code if you are streaming Stan via HDMI or you're experiencing limitations with HDCP (High-bandwidth Digital Content Protection).
If you know your cables are compliant, try restarting your device and ensure all cables are securely plugged in. Otherwise powercycle your TV and modem or router just to be sure.
If the error continues, your HDMI cable may not be HDCP compliant. You may need to check with the manufacturer to see if this is the case.
For detailed instructions on how to perform these checks, please visit the Stan website.
Fix error code A28
Your device is not experiencing connection issues to the internet. Check your connection and try again.
For detailed instructions on how to perform these checks, please visit the Stan website.
Fix error code A29
An unexpected error has occurred within the Stan app. Restarting the device and the Stan app should fix the problem. Otherwise, check your internet connection speed or update your Stan app.
For detailed instructions on how to perform these checks, please visit the Stan website.
Fix error code A30
A network or system firmware issue is occurring when you see this error code. A soft restart of your device should fix this. Otherwise clear the Stan app or web browser cache, check your connection speed or update the Stan app or your TVs software.
For detailed instructions on how to perform these checks, please visit the Stan website.
Fix error code A33
The browser you are using to play Stan is not up to date or is too old and therefore unsupported to use the Stan app.
To fix this, first check your browser is supported. If it is, update your browser to the latest version and try again.
For detailed instructions on how to perform these checks, please visit the Stan website.
Fix error code A34
If you're seeing this message it means that Stan is having trouble connecting to your network. Several things can cause this, for example, your internet may be running too slow (so you will need to check your connection speed) or may not be connected at all.
As a failsafe, try rebooting your modem and start again. You may also consider connecting directly to your modem/router with an Ethernet cable for a faster connection. Otherwise, simply updating your TV software may resolve the error code.
If you have a Sony Linux TV, there are detailed instructions on how to fix this specific device on the Stan website.
Fix error code A35
Screen mirroring to an external display is the cause for this error code. Screen mirroring from a mobile device to a different display is unsupported by Stan and will not work, unfortunately.
For other ways to screen mirror or screenshare, check out these detailed instructions on the Stan website.
Stan error code B20
Stan error code B20 occurs when attempting to stack multiple vouchers on top of one another.
Only some vouchers can be used in conjunction with others. To use multiple vouchers, you may need to wait until one has expired before redeeming another.
If you think your case may be an exception, contact the Stan Support team here.
Stan error codes C to D
Error codes that start with C or D typically relate to content specific issues.
Fix error code C8
You'll have this issue if either your TV or streaming device is not able to perform live streaming or your Stan app is not up to date.
Check here to see what devices support livestreaming. To update your app, find your chosen device here and follow the steps.
Fix error code C11
Stan error Code C11 indicates a VPN service is being used, which Stan does not support. Simply disable your VPN to continue using Stan or
If you are trying to access Stan outside of Australia, unfortunately you won't be able to as it is a streaming service with geo-blocking restrictions.
If you are being served this issue while in Australia and are not using a VPN, we recommend powercycling your device and modem or router or contacting your ISP. For detailed instructions on how to perform each of these, please visit the Stan website.
Fix error code DL7
Some shows can only be downloaded so many times per year due to licensing. If you're seeing this error it means your account has hit its maximum number of downloads allowed for that particular TV show, or movie.
If you believe you have incorrectly been served this error message because you have not downloaded this content before or exceeded your maximum downloads, contact the Stan Support team here.
Fix error code DL9
Stan error code DL9 means your are either outside Australia trying to access Stan or you are using a VPN. Either way, Stan content will not be supported.
If you are having issues playing a downloaded title while offline, it is recommended performing a quick restart of your mobile device and relaunch the Stan app.
If you have a VPN or custom DNS service enabled, you will need to disable it to continue using Stan.
For detailed instructions on how to perform each of these, please visit the Stan website.
Stan error codes L1 to L14
Stan error codes starting with L revolve around account and login details.
| Code | Issue | Troubleshoot |
|---|---|---|
| Error code L1 | Outside Australia or using a VPN service | Fix it |
| Error code L3 | Incorrect password or username | Fix it |
| Error code L6 | Inactive Stan account | Fix it |
| Error code L8 | Outside Australia or using a VPN service | Fix it |
| Error code L10 | Multiple failed logins | Fix it |
| Error code L14 | Older version of the app is installed | Fix it |
Fix error code L1
If your are either outside Australia and trying to access Stan, unfortunately, Stan content will not be supported. Otherwise, if you are using a a VPN or custom DNS service, you will need to disable it to continue using Stan.
For detailed instructions on how to perform each of these, please visit the Stan website.
Fix error code L3
The login details you are using are incorrect. Double check your details or reset your password by clicking Forgot your password? on Stan's login screen.
If a prompt appears saying We can't find a Stan account for that email address when selecting Forgot your password? this means there is no Stan account under that email address. Check for typos or try another email address.
For detailed instructions on how to perform each of these, please visit the Stan website.
Fix error code L6
Your Stan account is inactive. This means either you're logged into the wrong account or your payments may have lapsed so the account you're using has been suspended or cancelled.
You can reactive your account via Credit or Debit, PayPal, using a Stan Gift Card, through iTunes or via a Smart TV or Gaming Console.
Each method has slightly different steps so please visit the Stan website for detailed instructions on how to perform each of these.
Fix error code L8
If your are either outside Australia and trying to access Stan, unfortunately, Stan content will not be supported. Otherwise, if you are using a a VPN or custom DNS service, you will need to disable it to continue using Stan.
For detailed instructions on how to perform each of these, please visit the Stan website.
Fix error code L10
Multiple failed logins trigger this error code.
To resolve this issue, simply check the details and try again or reset your Stan account.
For detailed instructions on how to perform a rest of your details, please visit the Stan website.
If you're sure your details are correct, it may be because you are logging into Stan outside Australia or you are using a VPN or custom DNS service. Unfortunately, Stan content is not supported outside Australia or with the use of a VPN or custom DNS service. You will need to disable these to continue using Stan.
Fix error code L14
The Stan app you are using is not up to date and is therefore unsupported.
To fix this, reinstall the Stan app to get the latest version or check if there's an update available. Otherwise, rebooting your mobile device should resolve the problem.
For detailed instructions on how to perform these checks, please visit the Stan website.
Other Stan error codes
Here are some other Stan error codes that you may come across.
Error code P4: That PIN has already been redeemed
If a PIN has already been redeemed on a Gift Card you are trying to use, make sure the vouchers hasn't already been used or applied to a different Stan account.
If it has you will need to purchase a new Gift Card.
For detailed instructions on how to check each of these, please visit the Stan website.
Gift cards can not be applied to iTunes account
Since you cannot redeem a Stan Gift Card on an account made on an iTunes account, you will need to cancel this Stan account via iTunes and head to stan.com.au/gift to create a new Stan account.
For detailed instructions on how to cancel your Stan subscription through iTunes, please click here or visit the Stan website for more information on this error code.
Anula Wiwatowska
Offsite Editorial Lead | Instagram
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