WhistleOut Awards 2026: Best Satellite NBN Provider

Regional and remote households without any other nbn footprint rely on the plans judged in this award, which covers nbn Sky Muster satellite plans delivering NBN 50 speeds with unlimited data.

Cost is calculated from the total 12 month price of the plan, with unlimited data treated as a baseline requirement rather than a bonus, since satellite customers usually have no local alternative if their usage grows.

Inclusions are checked against a fixed list of nine possible extras, each contributing one point: a bundled home phone service, positive network satisfaction findings, a modem supplied with no cancellation penalty, a bundle discount, support based in Australia, 24/7 technical support, a complimentary speed boost, streaming or subscription perks, and any other bonus inclusion, with bundle discounts and extras such as free school holiday data allowances carrying particular relevance since they speak directly to the higher usage patterns regional households see during school breaks.

Speed is judged against typical performance benchmarks for satellite technology specifically, acknowledging the latency and congestion inherent to this method of delivery rather than comparing it to a fixed line service.

Customer support is scored against eight distinct service channels: a physical store presence, phone support, live chat, email or message based support, an active and responsive social media or forum presence, round the clock support availability, weekend support hours, and self service account management online, one point per channel offered.

Customer sentiment, drawn from ratings and reviews submitted by verified customers of the plan and its provider, forms the fifth measure. The Ranking reflects the combined result of these five scores.

See here for more on our overarching methodology