Articles Tagged TCP Code
Telcos must now inform customers of included value use
Telco customers on plans with 'included value' will now receive an SMS when they pass usage flag posts for the current month.
Kogan Mobile Update
As we looked at in an earlier post, new prepaid offering Kogan Mobile has been heavily criticised over the past week. The telco has reportedly been refusing to renew service to customers who have used too much of what has been advertised as an ‘unlimited' voice calls and text message allowance. As a reaction to the backlash, it appears that Kogan has made a few updates to its website.
Has Kogan Mobile Misled Consumers?
Despite a much-publicised December launch, a promise to take on the big telcos and an initial influx of customer signups, new prepaid player Kogan Mobile is already facing a backlash. It's been revealed that the company has begun unexpectedly disconnecting the services of customers on its Unlimited Access plans for the apparent crime of using their phones too much. Customers who have received ‘error’ messages when attempting to recharge their prepaid service have been informed that they have breached the acceptable use policy of their plan, and have 90 days to find a new provider and port their phone number.
New Rules for Mobile & Broadband
Browsing for a new mobile phone or broadband plan? With the introduction of new guidelines from the Australian Communications and Media Authority, you may find it easier to understand and compare plans and providers - at least in theory. As part of the ACMA's revised Telecommunications Protections Code (TCP), all telecommunications providers are now required to include a two-page ‘Critical Information Summary’ to customers that clearly outlines the charges and inclusions of each plan.
