Foxtel won't service some subscriber satellite dishes from September 1

Alex Angove-Plumb - Digital Content Editor

Last updated 30 August 2024

Subscribers to Foxtel’s satellite subscribers in some areas of Australia will not have access to Foxtel’s technician services from September 1. The company is transferring full ownership of each subscriber’s satellite dish and associated cabling, making those sections of infrastructure the property of their customers.

But in doing so, satellite subscribers will be responsible for maintaining their satellite gear, which involves sourcing their own technician for repairs and maintenance – or performance maintenance themselves, should they choose to. You should check you’re qualified for any task before you perform it, however, as there are restrictions around some activities, such as cabling.

The Foxtel set-top box will remain the property of Foxtel and still be eligible for Foxtel technician servicing.

If you're a satellite subscriber in an affected area, Foxtel should already have reached out to you with regards to the changes and next steps.

A Foxtel representative told WhistleOut "We have communicated directly with impacted customers about the changes and continue to work through the best available solutions with them based on their individual circumstances and as they require."

Should they choose to, these Foxtel satellite customers can switch to an internet-based Foxtel service, the hardware for which Foxtel will provide free of charge. Doing so would mean Foxtel will continue to provide support services.

Internet-based Foxtel has identical content to Foxtel delivered over satellite. While an internet-based Foxtel service should provide the same experience as a satellite service in most cases, those with a poor internet connection may have a worse experience.

If you're curious about the current pricing for Foxtel packages, you can check them out here:

	Plan	Inclusions	Price	Details
Foxtel	Foxtel Plus + Sport + HBO Max	LIMITED OFFER - 40% OFF Foxtel Plus + Sport + HBO Max Foxtel Plus: world's best drama, latest entertainment, lifestyle, kids, docos, reality and more Watch with Multiscreen Watch Foxtel on another screen with the smart TV app or casting Min. cost $720 over 12 months	$60/mth Min. cost $720 over 12 months	View PlanDeal ends June 30.
Foxtel	Foxtel Movies	Foxtel Movies Foxtel Plus: world's best drama, latest entertainment, lifestyle, kids, docos, reality and more Foxtel Movies: includes over 1,000 movies on demand Watch with Multiscreen Watch Foxtel on another screen with the smart TV app or casting Deal: $69/mth on a 12 month plan. Min. cost $828 over 12 months. New customers only. Limited time only. Min. cost $1,236 over 12 months	$103/mth Min. cost $1,236 over 12 months	View Plan
Foxtel	Foxtel Sport	Foxtel Sport Foxtel Plus: world's best drama, latest entertainment, lifestyle, kids, docos, reality and more Foxtel Sports: includes over 50 sports live plus select sports in up to 4K Ultra HD Watch with Multiscreen Watch Foxtel on another screen with the smart TV app or casting Deal: $69/mth on a 12 month plan. Min. cost $828 over 12 months. New customers only. Limited time only. Min. cost $1,296 over 12 months	$108/mth Min. cost $1,296 over 12 months	View Plan
Foxtel	Foxtel Sport + Movies	Foxtel Sport + Movies Foxtel Plus: world's best drama, latest entertainment, lifestyle, kids, docos, reality and more Foxtel Sports + Foxtel Movies: includes over 50 sports live plus select sports in up to 4K Ultra HD and over 1,000 movies on demand Watch with Multiscreen Watch Foxtel on another screen with the smart TV app or casting Deal: $84/mth on a 12 month plan. Min. cost $1008 over 12 months. New customers only. Limited time only. Min. cost $1,596 over 12 months	$133/mth Min. cost $1,596 over 12 months	View Plan
Foxtel	Foxtel Platinum Plus	Foxtel Platinum Plus Foxtel Plus: world's best drama, latest entertainment, lifestyle, kids, docos, reality and more Foxtel Sports + Foxtel Movies + Netflix: includes over 50 sports live plus select sports in up to 4K Ultra HD, over 1,000 movies on demand and Netflix Standard Watch with Multiscreen Watch Foxtel on another screen with the smart TV app or casting Deal: $99/mth on a 12 month plan. Min. cost $1188 over 12 months. New customers only. Limited time only. Min. cost $1,800 over 12 months	$150/mth Min. cost $1,800 over 12 months	View Plan

For those customers still waiting on an already-booked Foxtel technician, the company informed us any bookings made prior to September 1 will be honoured.

"Foxtel will still accept bookings from customers until September 1 and will work with our service providers to complete any jobs in a timely manner as we have always done," said the spokesperson. "We will advise customers at the time of booking about upcoming changes."

It also sounds like you still have time to book a Foxtel techie, if you get in before the end of August.

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Alex Angove-Plumb

Digital Content Editor

Alex Angove-Plumb is a Digital Content Editor at WhistleOut and an award-winning journalist. He's been in the tech publishing industry since 2010, putting him a few short years away from the title of Grizzled Ancient in his chosen profession. He was an original WhistleOut-er before running NBN Co's corporate blog for two years, then moving on to a lengthy stint at CHOICE. Now he's come home.

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