Gold Coast Bulletin: How to complain about your phone or internet company


Appeared in: Gold Coast Bulletin
Available online: Direct Link
25 September 2020

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Frustrated woman on the phone


WhistleOut spokesperson Joseph Hanlon comments on how people can change telco companies if they are unhappy with their service

Most telco customers have another weapon up their sleeve – the ability to walk if unhappy.

Telco comparison service Whistleout.com.au’s spokesman, Joseph Hanlon, says its easier than ever to switch to a new phone or internet provider and it can be completed within a few hours.

“Most plans are now month to month contracts, so you are not obliged to stay with your provider,” he says.

“But if changing NBN plans keep an eye on the set-up costs.

“The TIO is a great resource for people to tap into and they should not be afraid to do it.”


About WhistleOut

  • 3.5 Million Global Visitors Per Month
  • 4 countries; USA, CA, AUS, SG
  • Full time price monitoring teams
  • 100% independent

WhistleOut compares a wide range of the mobile phone and internet plans in the market, with an easy to use interface to help every Australian choose the best option for their needs.

Whether it is a cheap prepaid SIM, or a brand new iphone on a plan, WhistleOut's unique engine searches the market and standardises all the complexity into an easy to use comparison table with accurate prices for every situation.

Media Contact

Kenny McGilvary

Kenny McGilvary is our Media Contact, based in Sydney. Our team works with journalists to provide expert commentary and data related to mobile phones, internet and PayTV. We have team members with experience offering commentary for TV, radio and online. If you are a member of the media and would like to talk, please get in touch with Kenny.

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