Totalbiz 250/20 nbn Fixed Wireless
- Optional VoIP Phone Bundle for $10/mth extra
nbn® Superfast
Free modem: Get an Amazon eero 7 WiFi router for free if you stay connected for 24 months. The offer of a Free eero 7 router with eero Secure is only available to Superloop totalbiz on Business nbn® customers and only applies to the purchase of the first router per service. To qualify, your service must stay active for 24 months. If you cancel before then, a Modem Payout Fee (inc. GST) will apply for the remaining months. For example, cancelling 12 months in would incur a fee for the remaining 24 months. T&Cs apply.
Plan Details
Service Description
This Superloop nbn® plan includes a Fixed Wireless broadband service over the nbn® network.
nbn® Fixed Wireless is the next generation broadband technology delivered via fibre optic cables. Fibre optic broadband is capable of delivering superfast broadband speed.
Early Termination Costs
A Cancellation Fee will apply if you cancel your Broadband service within the minimum contract term. The Cancellation Fee is calculated as: Remaining months in the contract term x the monthly charge x 30%. You may cancel your service at any time by giving Superloop thirty (30) days’ written notice.
Equipment Requirement
A compatible router at your premises. You can choose to supply and manage your own the router, or request one from Superloop. You will be charged $20 shipping.
Modem Pay Out Fee
The offer of a Free eero 7+ router with eero Secure is only available to Superloop totalbiz on Business nbn® customers and only applies to the purchase of the first router per service. Should you cancel your service before 36 months you will be charged a modem payout fee for the remaining months.
NBN Plan Features
- Dedicated account manager: You will be assigned your own Superloop account manager, so you can speak to the same helpful person whenever you need assistance with your account
- 5-minute support guarantee: With Superloop, you’ll have a connection manager to help set you up, support calls answered in 5 minutes (or you get a $10 credit)
- Extended business hours support: Priority business support that’s open Mon-Fri, 8:30am (AEST) – 10pm (AEST)
- Static IP: Includes free public static IP address, if you want to host your own email server or provide remote access to your staff for VPN use or remote cloud access to your CRM
Optional Extras
- Unlimited Business Call Pack: Add unlimited local, national, Australian mobile calls and more for $10/month.
Service Availability
Superloop nbn® Home Broadband plans are only available in certain NBN enabled areas (excluding NBN Fixed Wireless areas). Initial qualification checks will need to be performed to determine the availability of the service. If you require WiFi within your property, you will need an NBN compatible Ethernet WAN (eWAN) WiFi router for NBN Fibre-tothe-Premises (FTTP) (Also known as Fibre-to-the-Home (FTTH)), Hybrid Fibre Coaxial (HFC), or Fibre to the Curb (FTTC), or you will need an NBN Compliant VDSL2 Modem Router for NBN Fibre-to-the-Node (FTTN), Fibre-to-the-Building (FTTB) NBN technology types.
Key Points
Features
- Optional VoIP Phone Bundle for $10/mth extra
- Includes a Static IP address
Full Cost Breakdown
| Description | Upfront | Monthly | |
|---|---|---|---|
| Plan | Superloop Totalbiz 250/20 nbn Fixed Wireless | - | $103.00 |
| Phone Bundle | Optional VoIP Phone Bundle for $10/mth extra | - | - |
| Modem | Bring your own Modem: $0 upfront | - | - |
| Fees | Free Activation (additional charges may apply depending on the service) | - | - |
| Deal |
Discount Offer: Get $15 off the Superloop Totalbiz 250/20 nbn Fixed Wireless Plan – $88/mth for the first 6 months, then $103/mth. T&Cs apply. |
- | 6 x -$15.00 |
|
Free modem: Get an Amazon eero 7 WiFi router for free if you stay connected for 24 months. The offer of a Free eero 7 router with eero Secure is only available to Superloop totalbiz on Business nbn® customers and only applies to the purchase of the first router per service. To qualify, your service must stay active for 24 months. If you cancel before then, a Modem Payout Fee (inc. GST) will apply for the remaining months. For example, cancelling 12 months in would incur a fee for the remaining 24 months. T&Cs apply. |
- | - | |
| Total | - | $88.00 | |
| Min. total cost $88 for first month | |||
Modem/Router Options
Superloop Awards
Internet Customer Satisfaction - Internet Speed 2026
Superloop's reputation for providing fast NBN has been verified once more, winning the Customer Satisfaction - Internet Speed award for the second year running. With a winning score of 4.32 out of 5, Superloop has slightly improved its customer satisfaction levels for speed of service.
Internet Customer Satisfaction - Internet Speed 2025
Superloop's score for this category was the highest recorded for any internet provider in any category and reinforces Superloop's reputation for providing fast NBN. With a winning score of 4.3 out of 5, Superloop wins the Internet Customer Satisfaction - Internet Speed award.
Internet Customer Satisfaction - Price 2025
Superloop wins the Internet Customer Satisfaction - Price award with a score of 3.9 out of 5. While this was the lowest scoring category of all, it's perhaps not surprising given our research shows the vast majority of people consider changing plans due to their cost, and kudos to Superloop for a pricing structure that the majority of its customers are satisfied with.
Internet Customer Satisfaction - Reliability 2025
Superloop ranked highest in what is clearly an important category, winning the Internet Customer Satisfaction - Reliability award with a score of 4.3 out of 5.
Most Satisfied Customers - Internet 2025
Superloop wins WhistleOut's inaugural Most Satisfied Customers - Internet award. Much like with the mobile categories, there were strong scores across the board for all the internet providers surveyed, and Superloop came out on top for the majority of categories. Superloop is one of Australia's increasingly popular smaller NBN providers. It's independently owned, every plan has unlimited data and it's amongst the fastest NBN providers for typical evening speeds.
