Optus Fast nbn®

FAIR GO POLICY APPLIES. Available in selected premises.

Offer available to credit approved customers.

Start-up fee: There is no start-up fee for these plans.

Installation fees: Installation fees may apply if you request a technician for set up where a self-install option is available. If you are an Optus nbn customer, Optus may send you an Optus self-installation kit. Additional fees may apply for a first time nbn connection to dwellings in new developments or for any additional lines or non-standard installations.

Phone plans and calls: You must preselect Optus as both your local and long-distance carrier. The Optus Plus Phone Everyday plan includes: Unlimited calls to standard national numbers (which does not include special numbers such as 13/1300 numbers, premium numbers (e.g. 1900 numbers), 1234, 12456 and calls to satellite numbers); and 500 calls to 13/1300 numbers: Calls to help lines like Beyond Blue and Lifeline will not be charged and don’t count towards the 500 calls). After 500 calls, customer will be charged $10 for the rest of the month. No line rental fee is charged as part of the required CSG Waiver.

CSG Waiver:The benefits of this offer are on the basis that you must agree to a waiver of your rights under the Customer Service Guarantee Standard (CSG Waiver) before you can sign up to a new standard telephone service provided by Optus. You cannot purchase this Phone plan without agreeing to the CSG Waiver set out below. For more information, see Optus.com.au/yourCSG.

International call rates: You have the option to add an International call pack. The month to month Optus Plus Phone International calling pack includes unlimited calls to selected overseas destinations (currently 30) can be added or removed at any time. Unless you purchase the Optus Plus Phone International calling pack, you will not be able to make international calls on the Optus Plus Phone Extra plan. Information on calling packs can be found at optus.com.au/optusplusphoneinternational.

Minimum term: For month to month plans or services, you must connect for a minimum of one month. Minimum term and charging commence when your service is operational (see also ‘Use of Optus supplied modem and nbn services’ below).

Minimum total cost: Minimum total cost for each month to month plan is calculated by adding the start-up fee, full device costs (if any) and one month of the applicable plan fee.

Cancellation:

Device Payment Plans: You can acquire an eligible device on a device payment plan, in which (as applicable):

• Optus will cover the cost of the device as part of the plan while you remain connected for a specified term (we’ll let you know if this applies); or
• you can pay for a device over a term which we will allow you to select (i.e. ‘pay over time’ or POT) by monthly instalments,

For each Device Payment Plan or DPP, you will need to remain on an eligible Optus plan for the term of your DPP. If you cancel your eligible plan or move to an ineligible plan before expiry of your DPP, your DPP will also be cancelled and you’ll need to pay out the remaining device payments in full. Any applicable device credits or discounts will be forfeited. This is subject to your Australian Consumer Law rights. Optus may limit the number of eligible devices per Optus plan.

Payment information: You will be automatically charged via your selected credit, debit or charge card at the start of each payment cycle for recurring charges. By signing up to these plans, you are agreeing to the Optus automatic payment terms at optus.com.au/about/legal/automatic-payment-terms For further details visit optus.com.au/paymentsetup.

An electronic tax invoice will be provided after payment. We do not provide paper bills or invoices for these plans. You can view your Invoices and update your payment details at any time in My Optus app or by visiting MyAccount.

As your payment method is required to be automatic payments in the form of direct debit from a credit, debit or charge card, there are no processing fees. For more info, go to optus.com.au/payments.

Serviceability: Unfortunately, we cannot guarantee connection until we successfully install your service.

Priority Assistance: We do not offer Priority Assistance. A provider who does is Telstra.

Equipment and battery back-up: Equipment supplied requires mains power, which may not be suitable if you have a serious illness or condition and require an uninterrupted telephone or data service. We do not support battery back-up functionality for nbn services and in most cases, nbn services will not function during a power failure.

Some equipment like back-to-base and medical alarms and other devices may not be compatible with the nbn or the 4G backup service and are not tested by us or supported on the Optus nbn. You should contact your device supplier to find out if your device will work before connecting to the nbn network.

Accessibility: For information about products and services we offer for customers with different disabilities, please see: https://www.optus.com.au/about/inclusion-diversity/differing-abilities/disability-services.

Use of Optus supplied modem and nbn services: Optus is required by law to confirm your nbn service is working. We may not be able to confirm this if you use your own modem that is not supplied by Optus, and you will need to inform Optus of any issues with your nbn service before those issues will be rectified. It is your responsibility to ensure your self-supplied modem is nbn compatible and can be used with the Optus nbn Internet Service. Optus will only be able to provide you with general support for your service. We won't be able to identify or fix faults related to your self supplied modem. For any technical support related to your self-supplied modem, you will need to contact the manufacturer directly. You need to plug in your modem to activate your service. If you don't plug in your modem, we will auto-complete your order 10 days after we have reminded you to plug in your modem. Billing will commence once we confirm your nbn broadband service is operational or once we've automatically completed your order (whichever occurs first).

nbn FTTC and HFC: If you are:

• an Optus nbn FTTC customer and fail to plug in your nbn equipment within 30 working days,
• an Optus nbn HFC customer and fail to plug in your nbn equipment within 60 working days,

from your nbn equipment delivery date, your order may be cancelled automatically.

Speed & Video Quality: Many factors affect speed and video quality such as internet traffic, your line condition, your hardware and software, the data source or destination, your location and the number of simultaneous video streams or other downloads you have running over your connection.

The Optus supplied modem that you will receive will depend on the Home Internet plan you select. Your Optus supplied modem must only be used at your home broadband service address. You must ensure your Optus supplied modem remains connected to your fixed line (for example, via the nbn® network terminating device) and you must not otherwise knowingly or recklessly interfere with your Optus supplied modem or home wiring in a way that may disable your fixed line home internet or phone service. Each Optus supplied modem will have different functionality and features.

Optus Ultra WiFi Modem

• If Optus provides an Optus Ultra WiFi Modem with your plan on a Device Payment Plan, Optus will cover the cost of the modem if you remain connected for 24 months.
• The SIM supplied with the modem provides 4G Mobile Backup and must not be removed. The SIM will not work in any other device.

4G Mobile Backup:

• Optus 4G mobile backup is a complimentary service that provides an interim broadband service using the Optus 4G plus network in Optus 4G Coverage Areas only (4G backup service). It is only available using an Optus Ultra WiFi Modem with an Optus SIM on our network.
• The 4G backup service is available for use from when you receive your Optus Ultra WiFi Modem until your nbn service is fully activated. The Optus 4G backup will also provide an interim broadband service during service faults.
• The 4G backup service from the Optus Ultra WiFi Modem requires Optus 4G coverage. 4G backup speeds may vary and are limited to 25/2 Mbps.
• Service Limitations: Some services or service features may not work while the Optus Ultra WiFi Modem is using the mobile backup pathway. This includes but is not limited to (as applicable) the voice service, static IP and any speed upgrade on your home / small business broadband service. The 4G backup service is limited to 30 consecutive days unless you contact Optus with a problem. If you don’t contact us, Optus may suspend the 4G backup service until the fixed connection is online.
• Data usage and speed: There are no data limits for the interim 4G backup service. The speed of the 4G backup pathway has been limited to a maximum line speed of 25 Mbps for downloads and 2 Mbps for uploads. Speeds are variable on the Optus 4G mobile network and will depend on a number of factors including congestion, location of the modem, local conditions, hardware, software and general internet traffic.
• Fair go policy applies.

Optus SubHub: Available to Optus Consumer and Business (exc Techfund and Fleet) customers with an eligible Optus post-paid service. Access to SubHub platform requires the customer to be verified as the Optus account holder, by Optus MyAccount login. Content Service subscriptions sold separately. For available Content Services visit http://subhub.optus.com.au, services are subject to change. Content Services provided by third parties on their customer terms: contact relevant Content Service provider for access requirements and applicable terms. Optus provides billing management services for selected Content Services, with subscription charges payable to Optus via an Optus bill. Subscriptions auto renew monthly [in advance], unless cancelled. If there are no eligible plans on an Optus account or you haven’t paid your Optus bill on time, access to the SubHub platform will be limited and all Content Service subscriptions will end at their next renewal date. To continue accessing Content Services subscriptions, you will need to change your chosen payment method with the relevant Content Service providers. Limit one SubHub account per Optus account.

$0 fibre upgrade: Offer available to Fibre to the Node (FTTN) and Curb (FTTC) customer in eligible areas only on select plans. $0 Fibre Upgrade is for standard installation only. T&Cs apply.

Netflix is a trademark of Netflix, Inc. *Netflix streaming subscription required. More information at netflix.com.

nbn®, nbn co and other nbn® logos and brands are trademarks of nbn co limited and used under licence.