Business nbn® Pro

By accepting the benefits of this offer, you agree and accept that the connection date for your phone will likely be longer than the maximum timeframe in the Customer Service Guarantee (CSG). Apart from this, any other rights you have under the CSG still apply. For more information, see Optus.com.au/yourCSG.

FAIR GO POLICY APPLIES applies to all Optus internet, voice and add-on services. Available in selected premises.

Offer available to credit approved customers.

These plans are subscription plans that do not include paper bills and require you to set up automatic payments (i.e. direct debit) via a credit, debit or charge card as the only payment method for these plans. Automatic payments from a bank account is not an option. See “Payment Information” for more details.

Start-up fee: There is no start-up fee when taking these plans.

Installation fees: Installation fees may apply if you request a technician for set up where a self- install option is available. Optus may send you an Optus self-installation kit. Additional fees may apply for a first time nbn connection to dwellings in new developments or for any additional lines or non-standard installations.

Phone plans and calls: Calls are charged in one-minute increments. You must preselect Optus as both your local and long-distance carrier. “Unlimited” calls to standard national numbers exclude special numbers such as 13/1300 numbers, premium numbers (e.g. 1900 numbers), 1234, 12456 and calls to satellite numbers.

International call rates: You have the option to add an international call pack. The month-to- month Optus Plus Phone International calling pack includes unlimited calls to selected overseas destinations (currently 30) and can be added or removed at any time. Unless you purchase the Optus Plus Phone International calling pack, you will not be able to make international calls on the Optus Plus Phone Extra plan. Information on calling packs can be found at: optus.com.au/optusplusphoneinternational.

Minimum term: For month to month plans or services, you must connect for a minimum of one month. Minimum term and charging commence when your service is operational (for more details, see also 'Use of Optus supplied modem and nbn services' terms under 'Important service and equipment information'.

Minimum total cost: Minimum total cost for each month-to-month plan is calculated by adding the full device costs (if any) and one month of the applicable plan fee.

Cancellation: You can cancel your plan at any time by notifying us. You will not receive a refund of charges paid in advance for the remainder of your payment cycle, unless otherwise set out in our agreement and subject to your consumer law rights. Any related device payment plan will be cancelled and you'll need to pay out any remaining device payments in full and any other charges owing, as a one-off payment.

Device Payment Plans: Where Optus offers an eligible device on a device payment plan the following options may be available:

• ptus may cover the cost of the device as part of the plan while you remain connected for a specified term (we'll let you know if this applies); or
• You can pay for a device over a term which we will allow you to select (i.e., 'pay overtime' or POT) by monthly instalments, (each a Device Payment Plan or DPP).

You will need to remain on an eligible Optus plan for the term of your DPP. If you cancel your eligible plan or move to an ineligible plan before expiry of your DPP, your DPP will also be cancelled, and you'll need to pay out the remaining device payments in full. Any applicable device credits or discounts will be forfeited. This is subject to your Australian Consumer Law rights. Optus may limit the number of eligible devices per Optus plan.

Payment information: You will be automatically charged via your selected credit, debit or charge card at the start of each payment cycle for recurring charges. By signing up to these plans, you are agreeing to the Optus automatic payment terms at optus.com.au/about/legal/automatic-payment-terms. For further details visit optus.com.au/paymentsetup. An electronic tax invoice will be provided after payment. We do not provide paper bills or invoices for these plans. You can view your Invoices and update your payment details at any time in My Optus app or by visiting MyAccount. As your payment method is required to be automatic payments in the form of direct debit from a credit, debit or charge card, there are no processing fees. For more info, go to Optus.com.au/payments.

Serviceability: Unfortunately, we cannot guarantee connection until we successfully install your service.

Priority Assistance: We do not offer Priority Assistance. A provider who does is Telstra.

Equipment and battery back-up: Equipment supplied requires mains power, which may not be suitable if you have a serious illness or condition and require an uninterrupted telephone or data service. We do not support battery back-up functionality for nbn services and in most cases, nbn services will not function during a power failure.

Some equipment like back-to-base and medical alarms and other devices may not be compatible with the nbn or the 4G backup service and are not tested by us or supported on the Optus nbn. You should contact your device supplier to find out if your device will work before connecting to the nbn network.

Accessibility: For information about products and services we offer for customers with different disabilities, please see: https://www.optus.com.au/about/inclusion-diversity/differing-abilities/disability-services.

Use of Optus supplied modem and nbn services: Optus is required by law to confirm your nbn service is working. We may not be able to confirm this if you do not use an Optus Supplied modem. If you use a modem not supplied by Optus, that is, your own modem, we won't be able to confirm your voice service (if applicable) is working so it may not be operational, and you will need to inform Optus of any issues with your nbn service before those issues will be rectified. If we supply you with an Optus modem, you should use the Optus supplied modem to ensure your Optus Service is operating optimally.

Billing will commence once we confirm your nbn broadband service is operational or once we've automatically completed your order (whichever occurs first).

nbn FTTC and HFC: If you are:

• an Optus nbn FTTC customer and fail to plug in your nbn equipment within 30 working days,
• an Optus nbn HFC customer and fail to plug in your nbn equipment within 60 working, from your nbn equipment delivery date, your order may be cancelled automatically

Speed & Video Quality: Many factors affect speed and video quality such as internet traffic, your line condition, your hardware and software, the data source or destination, your location and the number of simultaneous video streams or other downloads you have running over your connection.

The Optus supplied modem that you will receive will depend on the Home Internet plan you select. Your Optus supplied modem must only be used at your home broadband service address. You must ensure your Optus supplied modem remains connected to your fixed line (for example, via the nbn® network terminating device) and you must not otherwise knowingly or recklessly interfere with your Optus supplied modem or home wiring in a way that may disable your fixed line home internet or phone service. Each Optus supplied modem will have different functionality and features.

Optus supplied modem:

• The Optus supplied modem that you will receive will depend on the Business Internet plan you select. Each Optus supplied modem will have different functionality and features.
• Your Optus supplied modem must only be used at your office broadband service address.
• You must ensure your Optus supplied modem remains connected to your fixed line (for example, via the nbn™ network terminating device) and you must not otherwise knowingly or recklessly interfere with your Optus supplied modem or office wiring in a way that may disable your fixed line business internet or phone service.
• If Optus provides an Optus Ultra WiFi Modem with your plan on a Device Payment Plan, Optus will cover the cost of the modem if you remain connected for 24 months.
• The SIM supplied with the modem provides 4G Mobile Backup and must not be removed. The SIM will not work in any other device.

4G Mobile Backup:

• Optus 4G mobile backup is a complimentary service that provides an interim broadband service using the Optus 4G plus network in Optus 4G Coverage Areas only (4G backup service). It is only available using an Optus Ultra WiFi Modem with an Optus SIM on our network.
• The 4G backup service is available for use from when you receive your Optus Ultra WiFi Modem until your nbn service is fully activated. The Optus 4G backup will also provide an interim broadband service during service faults.
• The 4G backup service from the Optus Ultra WiFi Modem requires Optus 4G coverage. 4G backup speeds may vary and are limited to 25/2 Mbps.
• Service Limitations: Some services or service features may not work while the Optus Ultra WiFi Modem is using the mobile backup pathway. This includes but is not limited to (as applicable) the voice service, static IP, and any speed upgrade on your home / small business broadband service. While using the 4G backup pathway on your Optus Ultra WiFi Modem. The 4G backup service is limited to 30 consecutive days unless you contact Optus with a problem. If you don't contact us, Optus may suspend the 4G backup service until the fixed connection is online.
• Data usage and speed: There are no data limits for the interim 4G backup service. The speed of the 4G backup pathway has been limited to a maximum line speed of 25 Mbps for downloads and 2 Mbps for uploads. Speeds are variable on the Optus 4G mobile network and will depend on a number of factors including congestion, location of the modem, local conditions, hardware, software, and general internet traffic.

Optus Ultra WiFi Booster:

• You may have the option to purchase Optus Ultra WiFi Boosters separately to use with an existing eligible Optus Fixed internet plan or additional to any you already have (within a specified limit), in which case you can pay for the device outright (we'll charge you on your next bill) or you can pay in monthly installations on a POT Device Payment Plan over a term of 12, 24 or 36 months (as selected by you). There is no monthly credit or subsidy applicable to Boosters purchased this way.
• You must use a compatible Optus supplied modem with the Optus Ultra WiFi Booster for it to work properly.
• The Optus Ultra WiFi Booster will support up to 200 connected devices.

Self-Supplied Modems: If you take up the option to bring your own modem (self-supplied modem) you acknowledge and agree that:

Other Inclusions, optional add ons and services: There may be other special promotions, optional extras or subscriptions that you may access from time to time that are not set out here. Additional terms and conditions (including charges, changes and cancellation rights) may apply to such special promotions, optional extras and subscriptions.

$15 Discount for 12 months: Available to new and existing customers with an eligible Mobile, Business internet or Data plan service (Primary Service) connected or an order pending connection (either an earlier order or in the same transaction) and sign up any eligible new mobile, Home internet or Data plan service (additional service). Excludes Prepaid and Watch plans. The $15 discount for 12 months applies only to the standard monthly access fees on each additional Service and reverts to standard in-market price after 12 months. The discount does not apply to any add-ons or linked device payments and is forfeited if you cancel, recontract or change your additional service to an ineligible plan. Select channels only. Offer available until withdrawn.

nbn®, nbn co and other nbn® logos and brands are trademarks of nbn co limited and used under licence. The terms and conditions of these plans are set out at optus.com.au/standardagreements.