WhistleOut Awards 2026: Best Mobile Customer Service
Announcing the mobile provider Australians rated highest for customer service in WhistleOut's 2026 survey.
Winner
ALDImobile makes it two in a row, winning the Mobile Customer Satisfaction - Customer Service award with a score of 4.14 out of 5.
How we judge this award
How a mobile provider handles customer service enquiries decides this award, based on a survey of more than 1,000 Australians about their mobile experience. To qualify, a provider needed at least 50 responses from customers who had used the service for three months or more, ensuring feedback reflects an established relationship rather than a first interaction. Respondents who had contacted their provider's customer service team rated that experience on a scale of 1, extremely dissatisfied, to 5, extremely satisfied. Averaging those ratings by provider produced a customer service score for each, and the provider with the highest average score wins.
Past winners
| Year | Winner | Runner-up |
|---|---|---|
| 2025 | ALDI Mobile | - |
Related awards
Most Satisfied Customers - Mobile Mobile Customer Satisfaction - Network Coverage Mobile Customer Satisfaction - Price See all WhistleOut awards
FAQs
Who won Mobile Customer Satisfaction - Customer Service in 2026?
ALDImobile was named the 2026 winner of the Mobile Customer Satisfaction - Customer Service award.
Has ALDImobile won this award before?
Yes, this is ALDImobile's second consecutive win in this category, with a score of 4.14 out of 5.
Does WhistleOut get paid by award winners?
No. Award placements are editorially independent of any commercial relationship with providers. See our How We Work page for details on how WhistleOut earns money.
