Best Premium NBN Provider

Judging Criteria

The WhistleOut Awards are aimed at finding the best providers for different phone and internet needs on a national level.

We have reviewed the biggest cross section of providers possible, including the top 10 service providers in each category, many smaller providers, and the full range of phone manufacturers in available in Australia. The top ten service providers typically cover 80% or more of Australia’s phone and internet plans in.

The WhistleOut Award categories for phone and internet plans are judged by awarding 3, 2 and 1 points to the providers of the three best plans in each category on a monthly basis, (July 2018 - June 2019). The award winners are the providers with the highest number of points at the end of the 12 month period. In case of a tie, winners are chosen based on the number of 1st positions, then 2nd positions, then 3rd positions they achieved in that category over the course of the year. A provider can receive points for multiple plans in a category if their plans best match the award criteria.

The two exceptions to this judging process are the Best Promotion awards for Mobile and Internet. These awards are given to the single best promotion over the twelve month period as judged by WhistleOut’s in-house panel of experts.

The WhistleOut phone awards are judged by our team of editorial experts who have reviewed the majority of new phones brought out over the last 12 months. Key judging considerations include price, performance, battery, screen, camera, design and the overall user experience.