Troubleshooting mobile internet settings (APNs)

Summary: If you're having trouble connecting to the internet from your phone or tablet, these settings should help you get online.

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If you are having trouble connecting to the internet from your smartphone or tablet, especially if you are using a new SIM card, there could be a problem with the configuration of your internet settings. Luckily, these are usually easy to fix.

In a majority of cases, if you have a working SIM card and an active subscription, these settings should be automatically sent to your phone by your carrier. If not, you only need to make an adjustment to the Access Point Name (APN) in your phone's settings to get online.

Android Phones

Go to [Settings] > [Wireless and Networks] > [More Networks] > [Mobile Networks] > [Access Point Names]

Here there should be a list of APNs associated with your SIM card. If you don't see any APNs, hit the [Menu] button on your phone and select [New APN].

Follow the instructions below for your telco, entering in details into the necessary fields, then press [Menu] > [Save].

If you need to enter an APN for MMS separately, just repeat this process again.

iPhone / iPad

Go to [Settings] > [Mobile Data]

Mobile carriers can restrict access to these settings, so you might find the options listed below are not visible on your device.

APN Settings

Below are the details to enter into your device if they are not listed already. Note, the APN details are case sensitive, often all in lower case.

The name you give to the settings doesn't matter, though it might be helpful to name it after the carrier. You should leave blank any fields that we've left blank in the table. If only one column is filled in, then you can use the same APN setting for both internet data and MMS. Otherwise, make two.

Telstra / Boost Mobile

Internet Data MMS
Name [Not specific] [Not specific]
APN telstra.iph telstra.mms
Proxy
Port
Username
Password
MMSC http://mmsc.telstra.com:8002
MMS Proxy 10.1.1.180
MMS Port 80
MMS Protocol WAP 2.0
MCC 505 505
MNC 01 01
Authentication Type PAP
APN Type default,supl mms

Optus / Amaysim / TPG / Vaya / Live Connected / iiNet / Dodo / Woolworth's Mobile / Bendigo Bank

Internet Data MMS
Name [Not specific] [Not specific]
APN internet mms
Proxy
Port
Username
Password
MMSC http://mmsc.optus.com.au:8002/
MMS Proxy 61.88.190.10
MMS Port 8070
MMS Protocol WAP 2.0
MCC 505 502
MNC 02 02
Authentication Type PAP PAP
APN Type default mms

Vodafone

Internet Data MMS
Name [Not specific]
APN live.vodafone.com
Proxy
Port
Username
Password
MMSC http://pxt.vodafone.net.au/pxtsend
MMS Proxy 10.202.2.60
MMS Port 8080
MMS Protocol
MCC 505
MNC 03
Authentication Type
APN Type default,mms,supl

Virgin Mobile

Internet Data MMS
Name [Not specific] Optus MMS
APN yesinternet mms
Proxy
Port
Username
Password
MMSC
http://mmsc.optus.com.au:8002/
MMS Proxy
61:88:190:10
MMS Port
8070
MMS Protocol
MCC 505 505
MNC 02 02
Authentication Type
APN Type default,supl mms
MVNO Type IMSI

Aldi / Telechoice

Internet Data MMS
Name [Not specific]
APN mdata.net.au
Proxy
Port
Username
Password
MMSC http://mmsc.mdata.net.au:8003/
MMS Proxy 10.1.1.80
MMS Port 80
MMS Protocol WAP 2.0
MCC 505
MNC 01
Authentication Type
APN Type default,dun,supl,mms

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